Responsible for all aspects of internal IT support for National Accounts Division. This includes LAN Administration, Help Desk, PC Support and Servers. Plan, organize, set direction, establish priorities, develop processes, assign accountability and measure results to ensure that timely, high quality IT services and support are provided to Business Units. Manage the activities of 18 technical staff. • Plan, direct and manage the activities of Help Desk/PC Support, LAN Administration and Server staff.• Manage all aspects of the deployment of new PC hardware and software. Manage the ordering, installation, configuration, upgrade and support of server hardware and software.• Develop effective IT solutions for supported business units. Provide technical analysis and consultation on server configuration, resolve issues regarding LAN connectivity, operability, and equipment.• Work closely with end users and business contacts to understand and prioritize business goals and information needs. Provide continual communication and coordination of functional activities to other departments to ensure effective associate support.• Provide training and direct technical support to users regarding software, hardware and service issues. Interface with vendors to implement products or resolve service issues.• Manage software and licensing compliance. Maintain an inventory of installed software for audit compliance.• Ensure all systems are adequately backed up for onsite and offsite recovery. Develop and maintain a site Disaster Recovery Plan.• Manage data security through account ID’s, remote access, passwords, authentication controls, anti-virus updates and virus remediation. • Define functional area objectives, budgets, project plans, work schedules and deliverables for group. Conduct staff reviews, develop training plans and perform salary administration.• Communicate with direct management on ongoing status, milestones, successes and project risks.

Responsible for the strategy, management and execution of Information Technology policies and practices to ensure the proper functioning of computer operations, software, networks, databases and related functions. • Coach and direct staff to ensure compliance with department goals, objectives and budget.• Manage the system administration of corporate network and server infrastructure (firewall, switches, load balancers, SAN, private & cloud server virtualization).• Lead the team providing corporate IT services, including Active Directory, email, system monitoring, backup and recovery.• Work with business unit leaders to evaluate needs, objectives and goals.• Maintain IT strategic plan and track performance metrics.• Develop implementation plans for new projects by coordinating processes with project leaders. Provide well defined plans including procedures, deadlines and accountability.• Maintain awareness of changing technologies, trends and regulations.• Manage IT employees including job assignment, training, performance evaluation and compensation review.

• Supervise recruitment, development, retention and organization of IT staff in accordance with corporate personnel policies.• Ensure IT systems adhere to applicable laws and regulations.• Design, develop and implement the infrastructure related to information management strategies, capacity plans, system monitoring, backup and recovery processes.• Define and communicate IT policies, processes and standards for the organization.• Develop and manage the approved annual operating and capital budgets.• Direct development and implementation of a disaster recovery and business continuity plan.• Approve, prioritize and oversee the selection, acquisition, development and installation of major information systems.• Promotes and oversees strategic relationships between IT and vendors/partners.• Oversee the linkage between external technology systems (e.g. government, vendors and health care organizations) and the organization’s IT resources; including systems for electronic data exchange.• Keep current with trends and best practices in the IT industry, including current technologies and prices.

Responsible for providing quality instruction by ensuring satisfaction through classroom and/or laboratory setting. Class subjects include the following areas: Operating Systems(XP&Win’7), Networking(Cisco routers & switches), Database(MS SQL ‘05&’08) including Data Warehousing/Business Intelligence, Programming(Python & Visual Basic), Linux(RHEL & Fedora), MS Server(’03 & ’08) and Security.

Oversee the 24x7 monitoring and management of voice, data, video, and advanced interactive video services for 400,000+ commercial and residential clients. Manage 26 IT professionals, promoting staff development while creating and maintaining a positive team environment. Establish and utilize best practices for managing effective use of infrastructure tools, and develop and implement departmental policies, procedures, and goals to align the department’s strategic direction with that of the overall company mission. Represent the department in cross-functional teams including data call reduction, overall system transaction reduction, and IT helpdesk calls.•Establish SLAs, policies, standards, and metrics to measure operational effectiveness, and recommend solutions for improving architectural deficiencies.•Coordinate and direct cross-organizational teams in defining and supporting business improvement strategies to provide maximum reliability and customer service support.

Managed 49 IT professionals at the corporate headquarters supporting Network Operations Center (NOC), Helpdesk, Desktop Services, and Data Center Operations. Administered a total operating budget of $7.9M and capital budget of $2-4M. Set strategic directions aligned with business objectives while implementing best practices (ITIL and SEI CMM), and communicating to all organizational levels from production line workers to senior management. Directed contract negotiations and managed vendor relationships. Implemented and managed disaster recovery plans to mitigate risk. Participated in portfolio management and change control processes. Monitored adherence to Keane project management lifecycle through planning, architecture design, execution, and transfer of control.

Managed the network, voice, and video services for 2000+ employees at 12 domestic locations. Managed vendors for provisioning of all data and voice circuits. Collaborated on the development of a co-op program that included recruitment at several universities.Accomplishments:• Participated on a project to redesign the corporate-wide Frame Relay WAN, managing the replacement of aging HP routers and hubs with Cisco routers and switches.• Directed the conversion from a private IP address space to the reserved 10 space for over 3000 devices.Team Leader, Server Administration 1993 – 1996 - Administrated MS Server and HP-UX server operating system environments. Project Manager, Information Systems 1990 – 1993Systems Coordinator, Information Systems 1987 – 1990Programmer Analyst, Process Control Engineering 1983 – 1987