* Manage team of field technicians to provide timely, effective on-site support for quick service restaurants, improving customer satisfaction and reducing downtime* Implemented Jira Service Management, saving management several hours per week on manual triaging and issue assignment* Developed location directory app using no-code and low-code tools, improving efficiency and saving time for technicians and management

Assist users via email with YouVersion Bible App on iOS/iPadOS

* Oversaw the deployment of new software and updates for clients through the change control process, ensuring successful implementation and minimal disruption* Implemented staging scripts that increased efficiency and accuracy of software installations on multiple system types, resulting in up to 2 hours savings per deployment and overall improved system functionality* Successfully identified and resolved code issues through effective validation and debugging procedures, resulting in improved system stability and performance

* Improved call center efficiency by accurately logging details from incoming and outgoing interactions in ticketing system* Advanced through levels 1, 2, and 3 of Restaurant Technical Support team through exceptional customer service and troubleshooting skills* Contributed to knowledge repository with documented workarounds and installation/configuration procedures

Overnight stock crew and daytime cashier