Donald Watson Email and Phone Number

Development and execution of the WI Supplier Management program of best practices and compliance with the Enterprise Vendor Management Policy. Engage with WI leaders on supplier management best practices• Performed Supplier Management activities for portfolio of vendors accounting for roughly $20M in annual spend in support of various WI offerings.• Guided supplier operational performance exceeding 99% contractual SLA compliance through performance management programs that align with customer expectations• Coordinated risk assessment of current and potential vendor risks while partnering with WI business leaders to develop and communicate risk mitigation strategies. 100% compliance across portfolio with Enterprise Security guidelines on item closure timing.• Managed vendor financial risk mitigation program with external partners to monitor financial health scores of over 130 vendors. Delivered strategic initiatives strengthening the WI supplier management program across several key areas including data governance, compliance, audit and client support• Developed Vendor Value tool and program to provide quantitative assessment of vendor fit across several key categories such as Performance, Satisfaction, Financials and Risk• Led WI vendor initiatives to ensure compliance with domestic and international data privacy regulations• Created database of standard vendor-centric language used by Sales team as part of new and existing client RFP responses.

• Tracked supplier performance and program performance against measures and guidelines; escalated any issues or concerns and partner with supplier on remediation strategies.• Leveraged existing vendor partnerships to support WI initiatives & projects while researching alternative supplier relationship structures and conducting competitive vendor evaluations (RFPs)• Supported development of tools and processes to effectively collect, analyze, and report performance information• Develop communication and feedback structure to share results and drive continuous improvement• Worked with Procurement leads and WI managers in order to deliver and execute an optimal supplier management strategy.

• Team Lead for multiple high profile, complex client Implementations. • Developed and maintained excellent relationships with all internal and external partners. • Provided leadership for client scoping and fit assessment during the sales and discovery processes of new business and corporate action projects.• Created of several design documents built from client specific requirements, used to develop Fidelity’s recordkeeping systems• Worked extensively with Operations team to ensure seamless handoff of client processing following go live. This included the coordination of both onshore and offshore resources in support of the transition.• Lead team responsible for the rollout of all carrier file functionality. Team also was tasked with ensuring overall integrity of the client data used for eligibility calculations.

• Day to Day client contact for escalated employee issues.• Supported Client Service Manager in creation of client facing presentations, analysis and other reporting packages.• Main liaison with team of Benefit Specialist who worked on participant specific work items covering a wide range of topics. • Reported regularly on trends to support broader initiatives to improve overall client experience