Donald Ball Email and Phone Number

Helping small medical offices maximize revenue, reduce costs and create efficiency and accuracy.

In my most recent role, I delegate full operational authority to the administration and provide clear expectations for well-qualified employees to promote trust, teamwork, and staff development by fostering a culture of high-quality, efficient, and compassionate patient care. I ensure compliance by identifying the impact of relevant laws/regulations on a clinic and taking appropriate measures, as well as managing the financial operations of the business, encompassing accounts payable and accounts receivable. I also establish and enforce office policies and procedures and oversee and coordinate with vendors and contractors. Furthermore, direct employee work schedules and prepare biweekly payroll reports and develop and drove effective communication strategies with staff, patients, and providers.• Facilitated critical decision-making and long-term business planning by maintaining effective communication with Owner/Optometrist.• Led interviewing and hiring process, overseeing onboarding procedures, completing the necessary paperwork, and providing training to new and existing staff.• Tracked and reported monthly, quarterly, and annual performance/productivity metrics and communicated quarterly goals to drive employee and business success.• Identified opportunities for enhancing patient care and retention and recommended appropriate measures for improvement.• Achieved 30% expense reduction, improved employee retention, implemented efficient statement billing, increased collections through new processes, and reduced claim errors to less than 1%.

In this role, I led the clinic to optimize performance, improve the quality of care, and ensure effective and efficient office operations, while overseeing financial operations of the clinic, including accounts payable/receivable, payroll preparation and submission, budget preparation, and financial statement review. I ensured accurate and timely completion of employment forms, coordinated orientation, and managed training programs for new staff by managing the interview and hiring process. I also spearheaded several processes and introduced additional process improvement initiatives.• Provided direct/functional supervision to clinical and business office support staff in the assigned office(s), totaling 50+ employees.• Delegated full operational authority, coordinated daily clinic operations, established work schedules, supervised staffing needs, and provided training for four separate clinics.• Promoted a culture of openness, trust, and teamwork by developing communication channels with staff, providers, and patients in alignment with the organization's mission, vision, and values.• Served as consultant and decision-maker on employee relations situations, collaborating with the director on high-level employee situations.

Iowa City, Iowa 2015 - 2018Clinical Function ManagerI managed departmental health-related services and operational support as well as oversaw support staff by providing supervision. Additionally, I led clinical operations, providing coordination, and administering department operations while collaborating with internal and external stakeholders to achieve organizational goals. I also created plans to achieve compliance goals, improve patient satisfaction, and ensure the quality of care while monitoring and auditing EPIC activities and directed, coordinated, and maintained patient scheduling support.• Supervised human resources by hiring and evaluating staff, as well as enhancing services by utilizing data analysis.• Improved patient and staff environment by developing programs, policies, and practices.• Facilitated templates for all providers in department and led support staff meetings in coordination with other departmental activities.• Established comprehensive support network for all divisions, implemented centralized scheduling system for providers, and improved employee satisfaction through commitment to after-hours services.

In this role, I performed daily operations and managerial duties as an office manager, while serving as HR coordinator for the department and supervised student staff members. Moreover, maintained and reconciled accounts to ensure accurate financial records and managed a comprehensive inventory of equipment.• Developed and oversaw budgets, including grants management and monitoring.• Administered purchasing activities to ensure efficient and cost-effective procurement of goods and services.

Apart from everything mentioned above, I supervised and coordinated program, clinical, and administrative activities, as well as created, monitored, and reconciled grant budgets. I also aided in the development of the organization's strategic plan and functional supervision for support staff.• Instructed research staff on purchasing and inventory policies as well as financial responsibilities.• Assisted in securing a $4M grant from the US government, contributing to the filing and approval of a patent for a gene that promotes drug resistance in cancer treatments.Additional Experience:Departmental Administrative Assistant | University of Utah-Salt Lake City, UtahInsurance Specialist, | PEHP Salt Lake City, UtahBilling Manager, Lakeland Family Medicine | New Philadelphia, Ohio