Donald Faust

Donald Faust Email and Phone Number

Peoria, AZ, US
Donald Faust's Location
Peoria, Arizona, United States, United States
Donald Faust's Contact Details

Donald Faust work email

Donald Faust personal email

n/a
About Donald Faust

PROVEN IT PROFESSIONALDeliver Technical Support | Exceptional Customer Service | Applications DevelopmentConsiderable experience as developer, support specialist and consultant. Demonstrate excellent skills with user support engagement and leverage timely problem resolutions for clients. Proven track record of delivering results, meeting and exceeding deliverables, and managing multiple concurrent tasks without supervision. Hold extensive background and discipline of working from home and remote locations. Areas of Expertise include: Change Management | Implementation | Documentation | Training

Donald Faust's Current Company Details
FOUNTAIN OF LIFE INTERNATIONAL

Fountain Of Life International

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Media Director
Peoria, AZ, US
Employees:
3
Donald Faust Work Experience Details
  • Fountain Of Life International
    Media Director
    Fountain Of Life International
    Peoria, Az, Us
  • Retired
    Retired
    Retired Jun 2016 - Present
    Phoenix, Arizona Area
    I spend my time now volunteering and enjoying life.
  • Fountain Of Life International
    Media Director
    Fountain Of Life International Oct 2014 - Present
    Phoenix, Arizona, United States
    Create graphics, shoot and edit video, oversee livestream and video production
  • Ibm Global Services
    Technology Services Professional/Advisory
    Ibm Global Services May 2002 - May 2016
    Phoenix, Arizona Area
    Develop and provide day-to-day support for Tivoli Service Desk, OS/390 (“InfoMan”). Work to enhance problem and change reporting systems as requested by end user community and process owners; duties include workgroup and user ID administration, and reporting functions. Carry pager coverage for off-hours support (24/7).• Converted all production batch processing to Control-M scheduling package, supporting problem and change reporting systems.• Completed upgrades and customizations to problem and change reporting system, to reduce manual effort, to streamline workflow and conform to “best practices” guidelines.• Automated metrics reports for revenue, generating project tracking tool.• Wrote desk procedures for use by tool administrators to improve and standardize customersupport functions across the enterprise.• Provided technical support for RedHat Linux workstations, assisting Infrastructure Tools Team.
  • American Express
    Lead Software Specialist
    American Express Sep 1983 - Apr 2002
    Phoenix, Arizona Area
    Created and supported Change Man Application Change Management and Tivoli Service Desk / Information Management tools. Accomplishments included coding, testing and implementing ISPF component customizations for end user requirements. Customized Tivoli Service Desk to support user requirements and to close identified internal audit issues.• Delivered web-based interface into mainframe change and problem reporting tool, reducing system resource demands on the mainframe environment and making access available to developers across the globe without mainframe access.• Led team that researched and identified external program product, managing application (software) change process.• Developed materials and facilitated multiple sessions to train application developers on use of Change Man product to manage application change across the environment.
  • U-Haul International, Inc.
    Programmer Analyst
    U-Haul International, Inc. Feb 1978 - Sep 1983
    Phoenix, Arizona Area
    Analyzed needs of clients, and developed computer-based information processing systems to meet those needs.
  • Blue Cross And Blue Shield Of Indiana
    Computer Operator
    Blue Cross And Blue Shield Of Indiana Apr 1974 - Dec 1977

Donald Faust Skills

Microsoft Office Team Building Customer Service Strategic Planning Management Technology Services Customer Support Problem Resolution Wordpress Final Cut Pro Event Planning

Donald Faust Education Details

Frequently Asked Questions about Donald Faust

What company does Donald Faust work for?

Donald Faust works for Fountain Of Life International

What is Donald Faust's role at the current company?

Donald Faust's current role is Media Director.

What is Donald Faust's email address?

Donald Faust's email address is df****@****ibm.com

What schools did Donald Faust attend?

Donald Faust attended Indiana State University.

What skills is Donald Faust known for?

Donald Faust has skills like Microsoft Office, Team Building, Customer Service, Strategic Planning, Management, Technology Services, Customer Support, Problem Resolution, Wordpress, Final Cut Pro, Event Planning.

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