I spend my time now volunteering and enjoying life.

Create graphics, shoot and edit video, oversee livestream and video production

Develop and provide day-to-day support for Tivoli Service Desk, OS/390 (“InfoMan”). Work to enhance problem and change reporting systems as requested by end user community and process owners; duties include workgroup and user ID administration, and reporting functions. Carry pager coverage for off-hours support (24/7).• Converted all production batch processing to Control-M scheduling package, supporting problem and change reporting systems.• Completed upgrades and customizations to problem and change reporting system, to reduce manual effort, to streamline workflow and conform to “best practices” guidelines.• Automated metrics reports for revenue, generating project tracking tool.• Wrote desk procedures for use by tool administrators to improve and standardize customersupport functions across the enterprise.• Provided technical support for RedHat Linux workstations, assisting Infrastructure Tools Team.

Created and supported Change Man Application Change Management and Tivoli Service Desk / Information Management tools. Accomplishments included coding, testing and implementing ISPF component customizations for end user requirements. Customized Tivoli Service Desk to support user requirements and to close identified internal audit issues.• Delivered web-based interface into mainframe change and problem reporting tool, reducing system resource demands on the mainframe environment and making access available to developers across the globe without mainframe access.• Led team that researched and identified external program product, managing application (software) change process.• Developed materials and facilitated multiple sessions to train application developers on use of Change Man product to manage application change across the environment.

Analyzed needs of clients, and developed computer-based information processing systems to meet those needs.