TRANSFORMING BUSINESSES & CUSTOMER ENGAGEMENTS FROM 'GOOD TO GREAT'Don is an accomplished strategic, innovative and results-driven retail and consulting professional with extensive ‘value creation’ experience in Customer Relationship (Engagement) Marketing & Loyalty Program Development, Retail Sales & Merchandising, and E-commerce. He has been 'tested by reality' by working for four major retail chains and three technology companies; and established a reputation as being a ‘thought leader and practitioner’ in designing, delivering, and managing innovative customer value programs that resulted in win-win situations for all involved stakeholders.Don is a hands-on, collaborative and participative manager that successfully leads tactical implementation through cross-functional teams. He is very resourceful and has the proven ability to apply internal and external insights, customer data and market situations & trends to identify business opportunities, define strategies, develop plans along with financial business case, and achieve financial goals. He is tenacious; detail oriented with excellent analytical, organizational, communication, presentation, team coaching, and issue resolution skills. Specialties: Strategic Business PlanningCRM-Loyalty Marketing & Rewards DevelopmentB2C Direct Marketing ManagementE-Commerce DevelopmentMerchandising & Category Management Private Label Product Development, Sales & MarketingGlobal SourcingClient RelationshipFinancial Management-Budgeting, P&L & Cost Control
Listed skills include Retail, Strategy, Management, Crm, and 33 others.