• Support 15,000 employees across the world during New York business hours.• Coordinate with representatives in other offices to ensure round the clock coverage.• Provide client support in an Active Directory domain.• Onboard new hires for 100% remote work at start of 2020 through Q2 2022.• Train new hires for remote and in-office.• Provide support at secondary location as part of high performance service desk team.• Support moves between departments as well as the opening of new facilities.• Address Network Access Control violations to maintain network security.• Assign and manage IP addresses within the corporate network.• Acquire and assign software licenses from the database.• Assist users with accessing our specialized domains.• Confirm account information and location of devices such as PCs, laptop docking stations, printers, and security cameras.• Configure users' laptops within the Intune and Azure management system.• Deploy applications through Microsoft Configuration Manager, Azure, Bloomberg BSAM, and manually.• Troubleshoot users' remote access problems.• Provided Windows support for all employees including executives and remote users.• Provide support for phones utilizing CUCM, 2nd Nature, EasyFax, and EasyPhone .• Provide printing support including access to FollowMePrinting utilizing SafeCom.• Create Active Directory accounts for Vendors as well as generic and service accounts.• Assist users with the configuration of Intelligent Hub mobile device management platform in iOS and Android devices.• Provide support for users on laptop connecting to the BBVPN remote access system.• Support connections to the Nexi video conferencing platform.• Utilizing the Bloomberg system to create and track work orders via SDSK.• Create and support accounts on the PeopleSoft PayApps payroll platform.• Coordinate with different teams within Information Systems to provide next level support to users

• Took the lead in integration of numerous smaller medical practices into MKMG infrastructure.• Decommissioned printer queues to switch over to IP printing• Lead and supervise the upgrade from Windows XP to Windows 7 for over 300 users in 8 locations.• Defined outsourcing solution using one vendor for printers across all locations that would have improved HIPAA compliance, reduced printer down time and provided annual cost savings of $10,000.• Assist users with the configuration of MAAS360 mobile device management platform in iOS and Android devices.• Use Numara TrackIt to create and maintain work orders and knowledge base.• Utilize Dell Kace to track inventory through the Dell K1000 Administrator Interface.• Install and configure of healthcare industry software such as Coactiv PACS, Medtronic CareLink Pro, and MidMark instrument interfaces.• Deliver support for applications in Citrix Xenapp.• Assist users with configuration of RSA SecurID app on mobile devices through the RSA Security Console.• Set up and support multimedia presentations from employees as well as vendors and other guest speakers.• Support the roll out of NextGen EHR and EMR to 1500 users in 30 locations.