Service Desk Analyst And System Administrator
Current• Support 15,000 employees across the world during New York business hours.• Coordinate with representatives in other offices to ensure round the clock coverage.• Provide client support in an Active Directory domain.• Onboard new hires for 100% remote work at start of 2020 through Q2 2022.• Train new hires for remote and in-office.• Provide support at secondary location as part of high performance service desk team.• Support moves between departments as well as the opening of new facilities.• Address Network Access Control violations to maintain network security.• Assign and manage IP addresses within the corporate network.• Acquire and assign software licenses from the database.• Assist users with accessing our specialized domains.• Confirm account information and location of devices such as PCs, laptop docking stations, printers, and security cameras.• Configure users' laptops within the Intune and Azure management system.• Deploy applications through Microsoft Configuration Manager, Azure, Bloomberg BSAM, and manually.• Troubleshoot users' remote access problems.• Provided Windows support for all employees including executives and remote users.• Provide support for phones utilizing CUCM, 2nd Nature, EasyFax, and EasyPhone .• Provide printing support including access to FollowMePrinting utilizing SafeCom.• Create Active Directory accounts for Vendors as well as generic and service accounts.• Assist users with the configuration of Intelligent Hub mobile device management platform in iOS and Android devices.• Provide support for users on laptop connecting to the BBVPN remote access system.• Support connections to the Nexi video conferencing platform.• Utilizing the Bloomberg system to create and track work orders via SDSK.• Create and support accounts on the PeopleSoft PayApps payroll platform.• Coordinate with different teams within Information Systems to provide next level support to users
