➤ Coming aboard as Director of Operations, and promoting in 05/2010 to VP, supplying guidance on operations projects.➤ Effectively establishing, implementing, and communicating the strategic direction and vision of the Operations Division.➤ Collaborating with executive leadership to develop/drive achievement of company goals aligned with business plans.➤ Planning, directing, and overseeing activities, while hosting regular meetings with executive staff to discuss concerns.➤… Show more ➤ Coming aboard as Director of Operations, and promoting in 05/2010 to VP, supplying guidance on operations projects.➤ Effectively establishing, implementing, and communicating the strategic direction and vision of the Operations Division.➤ Collaborating with executive leadership to develop/drive achievement of company goals aligned with business plans.➤ Planning, directing, and overseeing activities, while hosting regular meetings with executive staff to discuss concerns.➤ Devising and implementing efficient operation processes and cost-effective systems to meet current and future needs.➤ Strategically overseeing 250-275 staff, with Night and Day Operations and HR Department teams reporting directly.➤ Ensuring proper processes for hiring and supporting Managers with training and development, and resolving staff issues.➤ Establishing and administering Department budgets, and approving cost-control reports, estimates, and project staffing.➤ Overseeing and ensuring teams are providing the highest level of service to all customers, including specialized services.➤ Developing, communicating, and implementing operations-related policies, practices, standards, and security measures.➤ Leveraging knowledge of emerging technologies and trends in operations management to streamline use of resources.➤ Cultivating and maintaining relationships with all customers, while ensuring effective, consistent execution and support.➤ Proactively ensured the tracking of customer information and prompt follow-up, driving client satisfaction rates to 96%.➤ Compiling and presenting periodic performance reports and metrics to the Chief Executive Officer and other leadership.➤ Approving Human Resources plans and activities, including the selection of Directors or other high-level employees. Show less

Telephone Collection Manager, PowerPlan Large Customer Team – John Deere Credit, Johnston, IA – 2006 to 2007Telephone Collection Manager – John Deere Credit, Johnston, IA – 2000 to 2006Field Resource Specialist – Utilicorp United/Aguila, Lincoln, NE – 1998 to 2000Customer Account Manager – Utilicorp United/Agila, Rolla, MO – 1994 to 1998Collections – John Deere Credit, West Des Moines, IA – 1988 to 1994