Responsible for monitoring and maintaining the performance and availability of Cujo AI's network infrastructure. Proactively identify and resolve network incidents, ensuring minimal downtime and optimal service delivery. Create and configure alerts to respond quickly to potential issues or anomalies, facilitating rapid incident response and resolution. Collaborate with cross-functional teams to troubleshoot and escalate issues while adhering to established protocols and procedures. Develop and maintain comprehensive runbooks to streamline troubleshooting processes and guide team members in resolving incidents effectively.