With a 9-year background in customer support, sales, and management, I'm confident in my ability to add value to your organization.I started as a waiter, honing interpersonal and communication skills, which I later applied in sales, reaching clients through phone, email, and chat. As the company grew, I took a leadership role in customer service, excelling in complex situations and client relationships, both B2C and B2B.As a senior customer support manager, I specialized in analyzing client needs, contract negotiations, and ensuring positive experiences. I actively participated in procurement, showing my initiative in contributing to company growth.Currently, as a dedicated employee of an innovative e-commerce enterprise, I bring an abundance of expertise to the table. My responsibilities encompass engaging with users and delivering exceptional customer service. I craft informative articles that offer valuable insights into our products and services. Furthermore, I have taken it upon myself to enhance our chatbot, making it more efficient and proficient in addressing frequently asked questions.