Donatella Cossu Email & Phone Number

Rome, It

With my team, we secure the analysis, re-engineering, transformation and optimization of processes, leveraging on Change Management approach. We cooperate with IT Departments to identify Company needs about automation, digitalization and Systems improvements in order to support and facilitate the Technology and Operations division.We define KPIs, measure and monitor Performance and Quality of improvement processes and we manage improvement plans to support the Company healthy growth and Employees and Customer Satisfaction.

Italy

As a Project manager, I am a change agent: I make the project goals my own goals and I use my skills to inspire a sense of shared purpose within the project team. I have the responsibility to drive business results.I work well under pressure and feel comfortable with change and complexity in dynamic and heterogeneous environments.I can easily move between the “big picture” and the detail, knowing when to focus on each.I adapt the approach to the context and the constraints of the project, aware that a "one size fits all" can NOT adapt to the variety of projects.I am always looking to improve my skills and those of my team through lessons learned

Lazio, Italy

Main Goals: Project Profit and Loss and Customer Satisfaction.Project Responsibilities: Scope ManagementStakeholders ManagementRisk ManagementIntegration Management Time Management Cost Management Quality Management Human Resource Management Communications Management Procurement Management

Rome Area, Italy

Oversee daily business operations of Customer Unit Telecom Italia & Israel to ensure goals are achieved. Participate in general administration and business planning.Identify and execute improvements within the sales structure framework to improve Customer Orientation and Customer satisfaction as well as business management and control.

Enable present and future sales growth while positioning Ericsson in the Market and among customers as thought leader and their preferred business partner in line with the Brand StrategySecure understanding of key market insights and trendsDevelop and execute a market and marketing strategy, Handle potential M&A,partnerships and alliances and enable business growth by generating leads trough marketing, customer business development and newbusiness

Main resposibilities: end to end delivery responsible towards the customer for the Customer Unit Telecom ItaliaDelivery P&L per customer Financial ForecastCustomer relationship on a delivery basis Projects steering committee attendanceEscalation point for delivery issues

As a PMP, I drive projects from pre-sales to invoicing milestone. I'm focused on Project's Profit & Loss, Customer Satisfaction and Knowledge sharing. I've been involved in projects related to all the most important Italian operators. Due to my Business Development skills I support also our internal unit in pre-sales phases within Market Unit South East Europe.

Consultant for "Customer Care" procedures and processes definitions.

Technical Coordinator for Software Quality Control activities.

Roma

International Executive Master In Project Management (Luiss & Iese Business School), Project Management, Master

Master Practitioner In Neuro-Linguistic Programming, Master Practitioner

Communication- Neuro-Linguistic Programming

Neuro-Linguistic Programming Practitioner

Itil Foundation

Pmp, Project Management, Pmp

Function Point Specialist, Information Technology

Diploma, Languages