Experienced Technical Instructor and Support Lead with over 15 years in the IT industry, skilled in Windows Server, software installation, networking, disaster recovery, and computer hardware. I hold a diploma in Information Technology from Durban Institute of Technology.Passionate about people and my work, I thrive on human interaction and understanding interpersonal relationships. As a problem-solver, I see every challenge as an opportunity for growth, providing calm and effective solutions even in stressful situations. Always eager to learn and grow, I am committed to making a positive impact in my work and in the lives of others.