Donavan Seay Cissp, Cpp, Cpo Email & Phone Number

Boston, Ma, Us

Westwood, Ma, Us

Regional Security Manager responsible for oversight and management of BXP’s (formerly Boston Properties) 24x7x365 Operations Center. The Operations Center provides security, life safety and operational support to approximately 50 of BXP’s Boston area based commercial real estate properties including Boston’s Prudential Center, 200 Clarendon Street (John Hancock Tower), Atlantic Wharf, Hub on Causeway, 100 Federal Street, Kendall Center in Cambridge, and BXP’s portfolio of Life Sciences properties in Boston’s suburbs. I manage a team of Operations Center Operators as well as a site Supervisor and Operations Manager.

Independent owner/operator of Massachusetts-based Silbar Security franchise. Services include on-site security officers, roving vehicle patrols, special event and other security services. Responsible for all aspects of operations and management of independent contract security franchiseAchieved and maintained Greater New England Minority Supplier Development Council Minority Business Enterprise (MBE) certification.

Boston, Ma, Us

Information Security Officer for business units supported by Global Business Services (GBS) and Enterprise Cyber Security (ECS). Responsible for ensuring information and cyber security programs for business units in scope of responsibility align with corporate risk management guidelines and meet or exceed enterprise program requirements.

Boston, Ma, Us

Charter Risk Manager for Fidelity Corporate Affairs business unit. Developed and integrated an operational risk management program aligned with enterprise standards and requirements into Community Relations, Corporate Sponsorships and Events, Editorial Services, Employee Communications, Marketing Communications and Media Relations departments. Designated business unit Risk manager, Information Security Officer, Business Continuity Planner and Records Manager.

Boston, Ma, Us

Supported operation of the enterprise G3 telephone platform. Developed and delivered client-centric call routing solutions to enable business partners to effectively service clients and customers. Provided problem and change management support to resolve customer technical issues and ensure continuity of business operations. Strategically planned large scale customer move, add, and change activity to minimize operational downtime and customer impact.

Boston, Ma, Us

Partnered with Lead Information Security Officer to develop, implement, and manage nation-wide Investor Center information security risk management program. Developed and maintained organization's role-based standard access definition (SADs) matrix. Developed and presented information security awareness material to associates in person and using electronic communication channels.

Boston, Ma, Us

Monitored real-time domestic call center electronic and human intelligence at National Master Console operations center. Evaluated and analyzed data to formulate site workforce planning and inbound call volume management strategies to achieve and maintain desired agent customer service levels. Provided status updates to National Operations management and responded to ad-hoc operational inquires from Fidelity senior executives. Selected as charter team member of Technology Response Team (TRT) responsible for identifying and resolving technical issues impacting national retail call center operations.

Boston, Ma, Us

Corporate Security roles of increasing responsibility.

Certified Mptc Reserve/Intermittant Police Officer, Criminal Justice/Police Science

Bs, Criminal Justice