Donavon Miller

Donavon Miller Email and Phone Number

Systems Operations Engineer at Wells Fargo @ Wells Fargo
san francisco, california, united states
Donavon Miller's Location
Gastonia, North Carolina, United States, United States
Donavon Miller's Contact Details

Donavon Miller personal email

n/a

Donavon Miller phone numbers

About Donavon Miller

I have a Bachelor of Science in Business Administration from the Walker College of Business at Appalachian State University, where I majored in Computer and Information Systems. Before joining Intradiem, I worked as an Applications Engineer and a Technical Support Rep at SolarWinds, where I handled high-priority cases, mentored junior staff, and achieved a 99% positive feedback rate from customers. I am passionate about learning new technologies and providing solutions that enhance user experience and performance.

Donavon Miller's Current Company Details
Wells Fargo

Wells Fargo

View
Systems Operations Engineer at Wells Fargo
san francisco, california, united states
Website:
wellsfargo.com
Employees:
246787
Donavon Miller Work Experience Details
  • Wells Fargo
    Systems Operations Engineer
    Wells Fargo Jun 2024 - Present
    Charlotte, North Carolina, United States
    • Supporting COTS (Commercial off the shelf) application deployments and maintenance (patching, enhancements, etc.) in Windows server environments.• Regularly leading Kanban meetings to ensure team alignment and workflow efficiency.• Serving as a primary technical liaison with vendors regarding defects related to Alert Enterprise Guardian. (Physical Identity/Access Management).• Acting as a liaison between the business area and technical organization by planning, conducting, and directing the analysis of complex business problems.• Leveraging Splunk to analyze logs, generate reports, and design interactive dashboards for improved system monitoring and insights.• Managing change requests using ServiceNow, ensuring efficient workflow and adherence to IT service management processes.
    View
  • Intradiem
    Technical Support Engineer
    Intradiem Feb 2023 - Dec 2023
    • Provided comprehensive SaaS product support for Intradiem (B2B software).• Tracked and managed cases using Salesforce. • Used troubleshooting tools such as Fiddler, Wireshark, Debugview, or Process Monitor to diagnose issues.• Collaborated with different departments, such as the development and the customer success team within Intradiem, to resolve complex support cases. • Utilized Windows Admin knowledge to troubleshoot issues on customer machines• Analyzed multiple logs in Windows and Linux environments to determine the causes of user-reported problems.• Utilized Postman to execute API calls and assist in troubleshooting API-related issues.• Queried SQL databases for data analysis.• Utilized ElasticSearch to review log files.
    View
  • Solarwinds
    Applications Engineer
    Solarwinds Nov 2021 - Jan 2023
    Charlotte, North Carolina, United States
    • Provided Tier 3 technical support, specializing in premier customers and high-priority cases for B2B software.• Mentored Tier 1 and Tier 2 support teams, managing escalated cases and ensuring resolution of complex issues.• Delivered advanced technical support and exceptional customer service, guiding clients on software features and best practices.• Resolved a wide range of issues, from network-related problems (e.g., port configuration, firewall restrictions, Windows/SQL permissions) to complex software issues requiring log file analysis.• Consistently led the team in case closures, maintaining the highest monthly resolution rate.• Achieved a 99% positive satisfaction rate based on customer feedback surveys.• Provided expert support for Database Performance Analyzer, SQL Sentry, and Database Mapper, with a primary focus on SQL Sentry, a Windows-based application.
    View
  • Solarwinds
    Technical Support Rep, Associate
    Solarwinds Jan 2021 - Nov 2021
    Charlotte, North Carolina, United States
    • Acted as the primary point of contact for customer-reported incidents involving software and services in a B2B environment.• Assisted DBAs in troubleshooting performance issues on database servers, ensuring system efficiency and uptime.• Provided support for SQL Sentry and Database Mapper, with a primary focus on SQL Sentry, a Windows-based application.• Guided and educated customers within established procedures, ensuring thorough solutions to their technical and service-related inquiries.• Created backend queries to investigate and troubleshoot issues at the database level of customer’s environments.
    View
  • Solarwinds
    Technical Specialist
    Solarwinds Sep 2019 - Dec 2020
    Charlotte, North Carolina Area
    • Acted as the primary point of contact for customer-reported incidents involving software and services in a B2B environment.• Assisted DBAs in troubleshooting performance issues on database servers, ensuring system efficiency and uptime.• Provided support for SQL Sentry and Database Mapper, with a primary focus on SQL Sentry, a Windows-based application.• Guided and educated customers within established procedures, ensuring thorough solutions to their technical and service-related inquiries.• Created backend queries to investigate and troubleshoot issues at the database level of customer’s environments.
    View
  • Camelot 3Pl Software
    Implementation Consultant Intern
    Camelot 3Pl Software Jun 2019 - Aug 2019
    Charlotte, North Carolina Area
    • Trained on proprietary 3PL software that utilizes Microsoft Dynamics NAV • Used Asana to help employees stay organized and manage workflow • Learned debugging tools and tactics for software applications • Helped with back-end administration of database objects • Audited and improved eLearning and other software documentation • Compared multiple versions/releases of software code to identify differences and improvements
    View

Donavon Miller Skills

C# Mysql Workbench Microsoft Dynamics Nav Microsoft Office Python Asana Leadership Team Work Interpersonal Skills

Donavon Miller Education Details

Frequently Asked Questions about Donavon Miller

What company does Donavon Miller work for?

Donavon Miller works for Wells Fargo

What is Donavon Miller's role at the current company?

Donavon Miller's current role is Systems Operations Engineer at Wells Fargo.

What is Donavon Miller's email address?

Donavon Miller's email address is do****@****nds.com

What is Donavon Miller's direct phone number?

Donavon Miller's direct phone number is +170473*****

What schools did Donavon Miller attend?

Donavon Miller attended Walker College Of Business At Appalachian State University.

What skills is Donavon Miller known for?

Donavon Miller has skills like C#, Mysql Workbench, Microsoft Dynamics Nav, Microsoft Office, Python, Asana, Leadership, Team Work, Interpersonal Skills.

Who are Donavon Miller's colleagues?

Donavon Miller's colleagues are Josel Gregorio Retumban, Lisa Mcbride, Ebony Rahman, Cynthia Baker, R.m. Lakshmi, Ben Kucera, Steve S..

Not the Donavon Miller you were looking for?

View similar profiles

Free Chrome Extension

Find emails, phones & company data instantly

Find verified emails from LinkedIn profiles
Get direct phone numbers & mobile contacts
Access company data & employee information
Works directly on LinkedIn - no copy/paste needed
Get Chrome Extension - Free

Aero Online

Your AI prospecting assistant

Download 750 million emails and 100 million phone numbers

Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.