Dona Waugh Email & Phone Number

SUMMARYA result oriented Marketing Underwriter with extensive experience partnering with brokers, agents and insureds to understand the insured’s needs. Provides appropriate coverage quality solutions in a timely manner, and an acceptable loss ratio in the Commercial Insurance Industry. Known for technical depth, coupled with a unique ability to build confidence and trust. Competencies include:• Product Knowledge• Needs Analysis• Loss Analysis• Talent Management and Development • Building Relationships• Effective Communication• Cross function Coordination & Understanding• Effective follow through• Creative pragmatic problem solution• Managing ResourcesSpecialties: • Improved Agent and customer satisfaction by creating a local Underwriting Department• Formulated and implemented work-flow procedures which reduced premium backlog from $1.5 million to $20,000 within 3 months• Launched quality assurance team which achieved improved customer service and enhance product quality• Increased premium volume 50% in 4 months• Never had annual loss ratio of more than 60%

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  Marymount College, Tarrytown Ny

  Business Administration/Marketing