During his career, Mr. Donald Bernard has strengthened & grown after-market operations in multiple industries & markets by developing high performing teams that focuses their behaviors on taking care of both internal and external customers. Success is achieved through team engagement, commitment, extreme customer empathy and associate empowerment. Mr. Bernard has extensive international & domestic, multi-site business experience. Mr. Bernard served in the U.S. Coast Guard.Industry & Market experience include the following:• Telecommunications - CLEC, ILEC Support• Industrial Automation - PLC's• Aerospace • Life Sciences Healthcare - Equipment• Power Generation & Backup DC & AC• Fabrication/Manufacturing • Computer Sciences - Hardware & Software • B2B & B2CBusiness Unit Experiences include:• Regional and Global Field Support Teams• Customer Service & Technical Call Centers• Aftermarket Service Sales• Project Management• Complex OutsourcingLean Six Sigma Implementation (DMAIC), budgeting, forecasting contract management, Customer(relations/satisfaction/service), ISO-9000 auditor, microsoft access, excel, outlook, powerpoint, word, networking, project management, project planning, quality control, risk management, voice and data telecom technologies.Specialties: • Third Party Support - Sourcing, Implementation, Partnerships• Vendor/Customer Relations • Contract Negotiations• Change Management • Talent Management, Succession Planning• Strategic & Tactical Planning• Innovative Service Product Development
Listed skills include Field Service Operations, Creative Writer, Service Supplier Management, New Business Development, and 25 others.