Don Brumfield Email & Phone Number

• Founded technology and business advisory organization focused on partnering with organizations to leverage critical technologies to solve complex business issues in rapidly changing markets. Partnering with leading.
• Expect to see 30% reduction in IT expense in 2024 with an additional gain of 10-15 in year 2 through 3.
• Enhanced cybersecurity posture by eliminating customer software and leveraging commercial enterprise software.Serve on the editorial board for partner organization, a.Team. Providing thought leadership and advisory.

New York, New York, US

As a founding member of the Editorial Board, a pioneering team building and transformation organization at the forefront of AI, Digital Transformation, and Future of Work, help define and shape both firms and industry’s narrative and point of view on these topics. Regularly contribute thought leadership articles to Build Mode magazine and participate in.

New York, New York, US

Member of of the A.Team's CXO Network, a currated cross-disciplinary group of distinguished executives sharing knowledge and advising the established and emerging leaders.

Denver, Colorado, US

Serve on executive advisory council for leading a Innovation Advisory & Private Equity firm. Focus on strategy development and implementation of Digital Transformation, AI, and Technology Alignment methodologies and investments.

Chicago, IL, US

Created Global Customer Success strategy & built 20-person organization delivering world class collaboration solutions & support to external and internal customers. Managed $7 million support and collaboration budget. Team optimizes customer support while creating scalability across all global business lines. Key achievements include:Drove digital.

Chicago, IL, US

• Working across the enterprise, developed and executed multiyear self-funding digital transformation strategy. Lead 68-person team [23 internal & 45 contractors] delivering transformation which positioned the firm for.
• New Client Portal – Heidrick Connect
• Heidrick Consulting Engagement Operations & Client Support
• H-Labs Analytic Products UnitLed technology track & user onboarding for corporate M&A team, focusing on user & customer support and IT integration. Successfully completed 10 acquisitions during 2018-2019.

Chicago, IL, US

• Led the rebuild of the global IT I&O team focusing on operations, engineering, user support, change management, and security. Developed and executed a Mobile First Strategy for restructuring global infrastructure with.
• IT Operations: Achieved a 20% reduction in annual costs while increasing contracted resource levels by 36%.
• IT Service Desk: Enabled cost reductions of 24% and improved customer satisfaction by 38%.
• Managed Video Services: Delivered enhanced support and capabilities, coupled with an 18% annual savings.Restructured or recompeted multiple contracts for critical Help Desk, Network Operations, and Security Operations.

London, GB

Led restructuring of 12 person Enterprise Architecture organization for the 2.1-million-member Medicare/Medicaid business. Oversaw team that created initial integrations into the HealthCare.gov marketplace.

Chicago, IL, US

Transformed national informatics organization. Rationalized development, operations, and delivery cost associated with the largest healthcare data analytics platform. Worked with 15 member plan’s executive leadership, technology partners and regulators to layout a new strategy resulting in the creation of a new business unit (Blue Health Intelligence). BHI.

Jacksonville, FL, US

• Designed and implemented enterprise architecture for newly formed Healthcare organization currently competing to win the DoD TRICARE Managed Care T-3 Southern Region contract. Ensure full compliance with DoD (DIACAP.
• Definition & implementation of Agile and Modified RUP development methodologies
• Define & implemented content management processes
• Created enterprise testing methodology as well as testing organizationWorked with business owners to define, document, build and deploy an Integrated Constituency Portal. Audiences included Beneficiaries, Providers.

Drove day to day operations, client delivery, and strategy for a nearshore Business Process and Technology Outsourcing start-up with $35 million in revenue and a workforce of 125+ employees across three countries, catering to the High Tech and Healthcare industries.Reporting directly to the Chairman of the Board, effectively managed all daily client.

As founder & owner, drove day to day operations, business development, client delivery, and strategy for boutique Business Process and Technology Outsourcing start-up with $1.2 million in revenue and a workforce of 12 employees, catering to the travel, government, professional services.Implemented the first electronic reservation system & integrated them.

Built Private (Commercial) Sector practice focused on IT Strategy, Solution Architecture, and Application Development simultaneously managed multiple concurrent Public Sector engagements with full P&L responsibility for $8 million in revenues (target) and delivered $12.5 million. Company was a $42 million 165 employee MBE/8A consultancy and IT service.

St Louis, Missouri, US

Lead and restructured e-Commerce Business Unit for Alamo and National Car Rental brands. Managed $47 million annual budget, 5 direct, 200 indirect professionals. 45% increase in revenue ($126 million to $450 million) in Alamo Car eCommerce channel. Increased web channel sales for the National Brand by 136%. Company was a $2.7 billion travel enterprise and.