Don Brumfield Email & Phone Number

Founded technology and business advisory organization focused on partnering with organizations to leverage critical technologies to solve complex business issues in rapidly changing markets. Partnering with leading global organizations and leveraging decades of successful solutions for Fortune 1000 firms, have delivered better than $27 million in IT operations optimization. Guided a 130 year old nonprofit organization through massive digital transformation focused on transitioning for 30 year old customer coded system to highly secure SaaS based commerce platform.• Expect to see 30% reduction in IT expense in 2024 with an additional gain of 10-15 in year 2 through 3.• Enhanced cybersecurity posture by eliminating customer software and leveraging commercial enterprise software.Serve on the editorial board for partner organization, a.Team. Providing thought leadership and advisory services focused on Generative AI, Digital Transformation, Future of Work, and Security to early stage and enterprise level clients. Corporate Overview:At FBC Alliance Group, we are uniquely positioned to partner with organizations to leverage critical technologies to solve complex business issues in rapidly changing markets. Endorsed by decades of experience as leader and practitioner for leading global organizations in the public and private sectors delivering innovative IT/Business solutions in Finance, Healthcare, Government, Logistics, Retail/e-Commerce, Travel/Leisure.Consulting & Professional Services Centers of Excellence Machine Learning/Artificial Intelligence Digital TransformationBusiness-Technology AlignmentBudget Alignment & Rationalization Engineering & Operations Application Development Fractional Technology Leadership (CIO/CTO)Customer Success

New York, New York, Us

As a founding member of the Editorial Board, a pioneering team building and transformation organization at the forefront of AI, Digital Transformation, and Future of Work, help define and shape both firms and industry’s narrative and point of view on these topics. Regularly contribute thought leadership articles to Build Mode magazine and participate in industry wide discussion and workshops.

New York, New York, Us

Member of of the A.Team's CXO Network, a currated cross-disciplinary group of distinguished executives sharing knowledge and advising the established and emerging leaders.

Denver, Colorado, Us

Serve on executive advisory council for leading a Innovation Advisory & Private Equity firm. Focus on strategy development and implementation of Digital Transformation, AI, and Technology Alignment methodologies and investments.

Chicago, Il, Us

Created Global Customer Success strategy & built 20-person organization delivering world class collaboration solutions & support to external and internal customers. Managed $7 million support and collaboration budget. Team optimizes customer support while creating scalability across all global business lines. Key achievements include:Drove digital transformation of Customer & Business Operations organizations, enabling seamless transition of 2,200 users to remote work during the COVID-19 pandemic enabling firm to win market and wallet share from key competitors resulting in.o Helped enable record revenue of $1 billion+ and sustained strong EBIDTA performance from 2020 - 2023 YTD, showcasing strong leadership during challenging times.o 30.5% increase in key industry support, response, and resolution metrics, demonstrating a strategic focus on continuous improvement.o Elevated internal customer satisfaction by 32% through improved support processes and enhanced service levels.o Created firm’s first interactive customer collaboration platform integrated with Salesforce.Supported new $37 million business line's global customers, ensuring long-term success for key business lines.Reduced time to deliver by 40%+ and improved solution quality more than 30%.Pioneered the design and implementation of AI-powered user self-service tools & capabilities, significantly reducing Mean Time to Resolve (MTTR) by 63% for key encounters and improving user experiences and satisfaction by 40%.Managed and led technology and user onboarding tracks for multiple global acquisitions, focusing on seamless technology integration, business process alignment, and customer/user success. Successful integrations accelerated ROI and drove new revenue of more than $120 million.o Successfully completed 3 acquisitions in 2020, 3 acquisitions in 2022, and 2 acquisitions in 2023, showcasing strong M&A leadership and integration capabilities.

Chicago, Il, Us

Working across the enterprise, developed and executed multiyear self-funding digital transformation strategy. Lead 68-person team [23 internal & 45 contractors] delivering transformation which positioned the firm for rapid growth and revenue diversification. Success can be seen in the selected accomplishments:Managed $17 million budget covering global operations and support.Transformed enterprise technology ecosystem from on-premise to a highly scalable and adaptable Cloud & SaaS ecosystem. Delivering 47% reduction in operational cost.Enabled critical increases in consultant productivity of 20%, and revenue per consultant of 28% through seamless remote collaboration.Enabled mobile collaboration, providing agile and flexible work capabilities.Contributed to enhanced EBITDA by reducing G&A spend by 18.4% while delivering full 2018 project agendas.Rationalized global telecommunications costs by $1,000,000, optimizing communication expenses.Reduced global data center spend by 18%.Rationalized Infrastructure Engineering team size down 40%, streamlining team operations.Transformed global video communications platform from legacy on-premise to a global Zoom cloud implementation with $750,000 annual run rate reductions combined with a 63% increase in user and client satisfaction.Transformed enterprise content management and collaboration ecosystem from 54 office-based file servers to a world-class Box platform.Established the firm's first Client Support and Services organization, a critical milestone in the firm's Digital Transformation journey, providing customer support across multiple business lines, including:• New Client Portal – Heidrick Connect• Heidrick Consulting Engagement Operations & Client Support• H-Labs Analytic Products UnitLed technology track & user onboarding for corporate M&A team, focusing on user & customer support and IT integration. Successfully completed 10 acquisitions during 2018-2019.

Chicago, Il, Us

Led the rebuild of the global IT I&O team focusing on operations, engineering, user support, change management, and security. Developed and executed a Mobile First Strategy for restructuring global infrastructure with a goal of enabling secure access to content from Anything, Anytime, Anywhere, with Any Technology. Key accomplishments include.Managed $19 million operations & support budget.Developed a comprehensive multi-year IT Transformation Strategy.Led team of 50 [20 employees & 30 contractors] colleagues to improve run rates and scalability.Migrated critical but commoditized services to external partners. Delivered $450,000 annual expense savings through global office network hardware redesign & refresh, global PC refresh, and MPLS network redesign and expansion.Designed & implemented the firm's 1st integrated IT Security Strategy, delivering Intelligent Network Monitoring & Correlation services globally. Implemented Mobile Device Management platform, facilitating the rapid expansion of the Mobile First strategy.Renegotiated multiple multi-year outsourcing contracts:• IT Operations: Achieved a 20% reduction in annual costs while increasing contracted resource levels by 36%.• IT Service Desk: Enabled cost reductions of 24% and improved customer satisfaction by 38%.• Managed Video Services: Delivered enhanced support and capabilities, coupled with an 18% annual savings.Restructured or recompeted multiple contracts for critical Help Desk, Network Operations, and Security Operations Centers, resulting in enhanced user satisfaction (23%) and increased stability and availability (32%).Restructured I&O organization enabling multiple business line support creating the enterprise’s first shared services capability, promoting seamless collaboration across teams.Enabled a 28% increase in Consultant productivity by 28% through implementation of a new Global Mobility & Collaboration platform.

London, Gb

Led restructuring of 12 person Enterprise Architecture organization for the 2.1-million-member Medicare/Medicaid business. Oversaw team that created initial integrations into the HealthCare.gov marketplace.

Chicago, Il, Us

Transformed national informatics organization. Rationalized development, operations, and delivery cost associated with the largest healthcare data analytics platform. Worked with 15 member plan’s executive leadership, technology partners and regulators to layout a new strategy resulting in the creation of a new business unit (Blue Health Intelligence). BHI became the Go To source for claims and analytics in the Blue Cross Blue Shield ecosystem. Key achievements and successes include.Managed 150-person organization {35 employees & 115 contractors] & a $60 million budget.Redesigned core data warehouse achieving a 92% data load & processing cycle improvement.Drove 69% ($42 million) operational cost reduction through redesign of core infrastructure.Improved platform user responsiveness 60%Deployed high-speed private cloud-based analytic platform and Enterprise Service Bus (ESB). Drove re-platforming of underlying databases (DB2 to Vertica) for performance and cost improvements.Led design & implementation of a claims data management & integration architecture. Utilizing emerging technologies.Consolidated 5 disparate transaction & analytic systems into a high-performance data management and analytics platform, efficiently processing 45% of all medical and pharmacy claims in the Blue System.Drove implementation of Informatics Change Management and Architecture Review process, ensuring seamless transitions and improved performance.Collaborated with executive leadership for the creation & implementation of a multi-company data acquisition, integration, and use strategy. This strategy enabled the effective use of critical medical, provider, and membership data.Transformed internal Informatics business unit into a strategic ITO & BPO services and consulting organization delivering $23.1 million new revenue & reducing operations costs by 30%.

Jacksonville, Fl, Us

Designed and implemented enterprise architecture for newly formed Healthcare organization currently competing to win the DoD TRICARE Managed Care T-3 Southern Region contract. Ensure full compliance with DoD (DIACAP, RUAC) and HIPAA regulations for application and information security while providing high speed integrated data and application capabilities for all beneficiary, provider, government and financial stakeholders. Designed and managed the implementation of high performance JAVA based Enterprise Service Bus (ESB) enhancing the integration of key medical and provider network, claims, compliance, imaging and financial system including Trizetto, Vistar VIPS, Wisconsin Physicians Service (WPS), Compliance 360, ImageNow & FileNet, MedAI and Deltek ERP to create a high performance solution for providing world class healthcare for 2.3 million US Military personnel and their dependents and supporting more than 1 million providers through the DoD TRICARE program.Drove the creation of multiple enterprise processes including;• Definition & implementation of Agile and Modified RUP development methodologies• Define & implemented content management processes• Created enterprise testing methodology as well as testing organizationWorked with business owners to define, document, build and deploy an Integrated Constituency Portal. Audiences included Beneficiaries, Providers, and Government personnel. Each portal leveraged Web 2.0 concepts that provided a unique approach to delivering high quality managed health care.

Drove day to day operations, client delivery, and strategy for a nearshore Business Process and Technology Outsourcing start-up with $35 million in revenue and a workforce of 125+ employees across three countries, catering to the High Tech and Healthcare industries.Reporting directly to the Chairman of the Board, effectively managed all daily client delivery and operations for the $35 million company.Successfully designed and implemented global technology, application, and network architectures, optimizing server and desktop virtualization, and employing data replication and mirroring methodologies. These initiatives spanned three corporate and two client data centers located in four countries.Led the design and implementation of a complex strategic IT Outsourcing (offshore) Process and Strategy for a large ($8.3 billion) Non-Profit Healthcare Payer. Managed multiple ERP upgrades and development projects with India-based teams.Designed and implemented Client Engagement and Delivery processes and methodologies, catering to high-tech clients in the telecommunications and healthcare industries.Implemented a Global Project Management Office (G-PMO) with local teams in the United States, Dominican Republic, Mexico, and Spain, supporting $35 million in client projects.

As founder & owner, drove day to day operations, business development, client delivery, and strategy for boutique Business Process and Technology Outsourcing start-up with $1.2 million in revenue and a workforce of 12 employees, catering to the travel, government, professional services.Implemented the first electronic reservation system & integrated them with global reservation systems including Amadeus & Sabre for a $3 billion travel & leisure firm.Managed PeopleSoft upgrade & customization process for leading $250 million temporary staffing firm. Engagement also included full documentation and transfer of process to client IT staff.Designed & built initial web based time tracking system for an $80 million temporary labor firm.

Built Private (Commercial) Sector practice focused on IT Strategy, Solution Architecture, and Application Development simultaneously managed multiple concurrent Public Sector engagements with full P&L responsibility for $8 million in revenues (target) and delivered $12.5 million. Company was a $42 million 165 employee MBE/8A consultancy and IT service provider to federal, state and local entities.

St Louis, Missouri, Us

Lead and restructured e-Commerce Business Unit for Alamo and National Car Rental brands. Managed $47 million annual budget, 5 direct, 200 indirect professionals. 45% increase in revenue ($126 million to $450 million) in Alamo Car eCommerce channel. Increased web channel sales for the National Brand by 136%. Company was a $2.7 billion travel enterprise and parent company to the Alamo, National, and Car Temps companies.