Don Chappell Email & Phone Number

Boston, Massachusetts, Us

Randolph, Massachusetts, Us

Cambridge, Ma, Us

Managed Pegasystem's Global Disaster Recovery and Business Continuity program.

Framingham, Ma, Us

Managing and enhancing the TJX Global IT Disaster Recovery Program.

Providence, Ri, Us

• Direct and monitor all activities for medium to large size systems and infrastructure projects. • Perform requirements definition, pre-project planning, project initiation and all aspects of project implementation.• Develop project plans and SLA’s based on requirements, risk, and complexity of implementation. • Evaluate completed projects and formulate improvement strategies.• Direct and manage project development from project inception through final delivery and initial post go-live support.• Effectively manage project expectations and communicate to team members and stakeholders in a timely and clear manner.• Plan, manage and adjust project financials and budgets.• Currently assigned to an engagement with TJX to provide Data Center Operations project management and service management improvements related to their Data Center Consolidation/Migration, Enterprise Monitoring implementation and Disaster Recovery planning initiatives.• Major TJX engagement accomplishments:o Managed design and build of new NOC and Operations Bridge utilizing new Avaya ACD switch and phone technologyo Developed staffing plan and documented job descriptions for 26 new Data Center staffo Defined and implemented new Computer Associates Enterprise Monitoring software, standards and processeso Developed SOW and managed engagement with 3rd party vendor to develop, document and implement IT Operations functions and taskso Created, managed and implemented project plans to successfully test and migrate IT Operations functions which included; Production Control (25,000 batch jobs) Output Distribution (30 million lines of print daily) Bridge Operations (300+ service calls daily) Console Operations (4 mainframe LPARs) NOC support (monitor and support 3000+ devices)

Charlotte, North Carolina, Us

Direct and monitor all activities for medium to large size systems and infrastructure projects. Perform requirements definition, pre-project planning, project initiation and all aspects of project implementation. Develop project plans and establish project agreements based on requirements, risk, and complexity of implementation. Evaluate completed projects and formulate improvement strategy.• Direct and manage project development from project inception through final delivery and initial post go-live support.• Develop project plans with specific project timelines and milestones using appropriate tools. • Track project milestones, deliverables, scope changes, project dependencies and critical path requirements.• Effectively manage project expectations and communicate to team members and stakeholders in a timely and clear manner.• Estimate the resource requirements to achieve project goals. Monitor and assess need for additional staff and/or consultants and make the appropriate recruitments if necessary during project cycle. • Identify and resolve issues and conflicts specific to the project. • Deliver status reports and other relevant communications documents, disseminating project expectations and progress to team members, management, and stakeholders in a timely and clear fashion. • Provide leadership to project team members through effective coaching, mentoring, and motivation, resulting in influence to take positive action and accountability for their assigned work. • Ensure activities and all required templates comply with client’s PMO.

Cambridge, Ma, Us

Provided detailed IT facilities infrastructure requirements for the design and construction of a new 280,000 square foot corporate headquarters.Built a Tier 3 Corporate Data Center and a Tier 1 Recovery Data Center utilizing in row cooling technology from Rittal.Installed intelligent cooling system in Cambridge, MA data center resulting in yearly energy cost savings in excess of $25k.

Cambridge, Ma, Us

Developed and implemented global IT facilities and infrastructure standards for power, cooling and cabling.Successfully built, moved, upgraded and closed over 20 global office locations.Initiated a system hardware forecasting and installation process reducing hardware installation timeframe by 3-5 business days.Managed a direct global staff of one technician and several dotted line reports.Member of IT Architecture Review Team.

Cambridge, Ma, Us

Managed global Data Center infrastructure and operations for 26 global locations including 2 collocation facilities. Simultaneously managed and maintained the IT Disaster Recovery program and Backup Operations group.Standardized global remote KVM and console access platforms using Avocent hardware and softwareCreated and maintained global IT Facilities physical security and access standardsNegotiated global service maintenance contracts for UPS and KVM systemsNegotiate hardware and software pricing with major vendors such as Symantec, APC, Avocent and ATT.Developed global Backup Operations standards and procedures.Negotiated global service contracts for offsite data storage.Procured and upgraded global backup software and hardware. Migrated from Legato Networker to Symantec Netbackup.Wrote and maintained IT Data Center Infrastructure Disaster Recovery plans.Successfully completed 4 offsite Disaster Recovery tests utilizing Sungard facilities.IT Operations lead for the due diligence activities in the acquisition of IDEC Pharmaceuticals.Built and maintained collocation facilities in 2 countries.

Full management responsibility for a 20k square foot Web Hosting data center based in Boston.Financial responsibility in excess of $4 million.Management of 3 first level support groups, Web Operations, NOC and Customer Technical Support. Manage Cisco based data center network infrastructure. Perform physical network cabling and troubleshooting. Process daily customer orders using established provisioning processes for multiple web hosting products such as collocation services, managed hosting services, firewalls, load balancing, virtual hosting, backup services and database management. Daily maintenance and support for over 600 web hosting servers (NT, SUN-Solaris, Linux) for 300+ customersCreate, maintain and implement Web Operations data center processes, procedures and documentation.Maintain and support physical facilities infrastructure for a 20k square foot data center (HVAC, electrical, fire suppression, UPS backup systems, diesel generators, smoke detection systems, perimeter security, card access, face recognition system).Identified and implemented multiple cost savings initiatives resulting in a savings of $500k annually.Established corporate Change Management process and procedures reducing change errors by 75%.Implemented corporate server monitoring strategy using Concord tools and introduced new monitoring product.Implemented corporate customer backup using Veritas Netbackup.

Manage Web Hosting Operations group and facilities in 3 global locations.Financial responsibility in excess of $5 million.Strategic support for over 1200 web hosting servers (NT, SUN-Solaris) for 300+ customers.Created, maintained and implemented Data Center Expansion project plans. Completed 4k square foot expansion on time and under budget.Developed and maintained business contingency plans as per customer SLA's.Managed staff of 15 operators and 5 system administrators.Member of Voyager Team, internal project to create and implement Data Center standards for all new Data Centers.

Boston, Ma, Us

Responsible for LAN and desktop support services for the Retail division of the world's largest privately owned mutual fund company.Financial responsibility in excess of $1 millionPlan, direct and implement network services for 2,400 customers in Fidelity Retail operationsStrategic support for over 600 desktops in one of Fidelity Retail's call centers handling over 10,000 calls per dayDevelop and maintainY2K upgrade strategiesEvaluate networking infrastructures and make recommendations on the state of network and computing infrastructure investmentsIntegrated multiple heterogeneous networks and support staff into centralized functions, resulting in staffing efficiencies that reduced support costs by $1 million annuallyDefined and implemented business contingency model to support a multi-site Retail Operations businessManage day-to-day support of a 2,500+ node, 70 server, multi-site heterogeneous network - NT, NetWare, SUN Solaris. Aggregate uptime exceeded 99% year over year

strategy effecting the movement of over 2,000 employees and 120 file servers over 6 sitesManage all components of PC desktop support and local area networking in FDISG's Westboro, Marlboro, Worcester, Charlotte and Providence locations for over 1,300 employeesManage technical and operational aspects for AS/400 applications supporting outbound telemarketing operationsManage corporate help desk services supporting internal and external customers, servicing over 2,000 calls per week, maintaining a 2% abandon rate and 90% speed of answer Develop and present customer service presentations for internal and external FDISG customersCreate, negotiate and maintained Service Level Agreements with internal and external customers

Columbus , Ohio, Us

MANAGED A 24X7 DATA CENTER OPERATIONS AND PRODUCTION SUPPORT SERVICES STAFF FOR THE LARGEST MANUFACTURING DIVISION OF THE LIMITED INC.Managed global Data Center Operations and Production Support functions in 8 countries.Developed and implemented DC Ops standards and operating procedures to support 500 users.Created LAN support staff for the division which incorporated resources from the local and international support staffs.

Boston, Ma, Us

RESPONSIBLE FOR 3 PRODUCTION SUPPORT DEPARTMENTS WITHIN THE DATA CENTER OPERATIONS GROUP

Boston, Ma, Us

Managed the Operations Support department with responsibilities for the implementation and maintenance of all Data Center operations; 11, SAR/Express Delivery, PVCSManaged the software control department with responsibilities for the daily testing and checking of all JCL and source code changes within the mainframe environmentDEVELOPED AND IMPLEMENTED CONTINGENCY PLANS FOR ALL DATA CENTER OPERATIONS AND APPLICATION SUPPORT AT BOTH A LOCAL DISASTER RECOVERY SITE AND A CORPORATE RECOVERY SITE IN NEW YORK CITY

Boston, Ma, Us

Shift responsibility for day to day Data Center operationsDEVELOPED AND MAINTAINED OPERATIONAL DOCUMENTATION AND PROCEDURES FOR A 24X7 MAINFRAME DATA CENTER

Us

Held various Data Center Operations positions within a mainframe environment. Prodcution control analyst, shift lead and shift supervisor.

Bachelor'S Degree, Business Administration

Business Administration And Management, General