Don Coleman Email & Phone Number

Ashland, Nh, Us

Lowell, Ma, Us

Senior IT Manager for Network and Security based in Chelmsford Corporate Office

Milpitas, California, Us

Manage infrastructure and support for 13 U.S. office locations. Oversee 2 direct reports, outsourced resources, corporate IT functions, and vendor relationships. Direct 20 projects for infrastructure, software, and facilities activity.• Created and managed facilities projects for new office locations, moves, and downsizing, including budgeting, Visio layouts of IT-related items, and project plans, resulting in projects completed on-budget and on-time.• Managed regional project deployments of Cisco video conferencing used for training and collaboration in 10 offices, including budgeting, vendor management, deployment, and end-user training, reducing travel expenses significantly in 1st quarter after deployment.• Directed B2B relationship with Dell Corporation, including creating worldwide web portal in multiple languages and selecting standard hardware for all employees, increasing hardware procurement efficiency and reducing hardware delivery time by 2 weeks.• Designed business flow for procuring PCs and accessories for U.S. region, including approval process and forms, streamlining submission cycle by 2 weeks.• Oversaw mobile device relationships with Verizon Wireless, AT&T Wireless, and Sprint, including negotiating fixed and variable costs, training users, and documenting best practices, saving 20% in 1st year.• Spearheaded and maintained user self-service software portal for deployment of software to end-user systems, including SCCM back end and SCCM Expert / Flexerra front end, reducing software delivery times from 10 days to 3 days.• Innovated IT partnership relationship with end-users and business owners by providing monthly and quarterly presentations on strategic planning and upgrades, breaking traditional practice of calling IT only when trouble occurred.• Negotiated and managed support for Cisco and Dell hardware solutions within the region, combining services and saving 25% in contract costs.

Milpitas, California, Us

Managed infrastructure and support for 31 office locations in U.S. and Europe, including 11 direct reports, outsourced resources, corporate IT functions, and vendor relationships. Directed 30 projects for infrastructure, software, and facilities activity.• Restructured European IT team by creating organizing procedures that resulted in strong business partnership within 1st year.• Implemented move of European data venter from UK to Germany, including relocation of 50 pieces of hardware and software in 2 days, resulting in all services up and running on next working day.• Deployed TACIT service on new Dell servers in regional offices, enabling date replication to regional data center and eliminating tape backups devices and tapes from 30 locations.• Monitored usage and negotiated contract terms for IT service vendors in UK, Ireland, France, including mobile devices, calling cards, and voice conferencing, reducing costs by 30%.• Maintained strong Dell relationship, including setting PC and server standards every 18 months and piloting PC leasing in European region, resulting in metrics used by senior management for future planning.• Contributed subject matter expertise for mergers and acquisitions activities, including integrating teams for companies of 25 to 500 employees.

Milpitas, California, Us

Managed and supported all the regional offices and users in the Regional United States. This included 17 Offices and over 500 users. I have one direct reporting to me.

Milpitas, California, Us

Managed and supported manufacturing division in Massachusetts. This included being a super user for Oracle (10.7). This division had around 150 employees based there.

In charge of all budgeting and cost tracking. This included all Cost Accounting functions. I also managed all IT related services.