• Identified and addressed critical data inconsistencies in legacy systems, taking steps to improve data integrity and support organizational readiness for system migration.• Optimized HR systems with complex workforce needs, overseeing mass data uploads to streamline processes and enhance system-wide consistency.• Designed and delivered custom reports and dashboards, providing actionable insights that improved workforce planning and informed strategic decision-making.• Conducted detailed data audits, ensuring compliance, accuracy, and operational reliability through advanced Excel analysis and validation techniques.• Provided technical support across Zendesk, SuccessFactors, and Paylocity, troubleshooting issues to enable smooth HR operations.• Delivered end-user training and ongoing support, fostering effective system adoption and promoting best practices across departments.

• Managed error reporting, data validation, HR database monitoring, and scheduled maintenance using SAP, SuccessFactors, and Microsoft Excel to research and resolve system issues effectively.• Provided technical support and HR systems expertise for over 3,500 personnel, leveraging SAP/SuccessFactors to ensure efficient operations.• Supported business processes and user procedure development through HR application projects.• Conducted data audits and generated reports aligned with organizational policies, ensuring accuracy through SAP, SuccessFactors, and Excel.• Collaborated with stakeholders to manage projects and track issues, fostering positive partnerships with cross-functional teams.• Identified process improvement opportunities by developing HR reports to meet organizational targets, utilizing SuccessFactors and Excel for enhanced reporting and data insights.

Client: Google• Developed comprehensive training materials and documentation, using Looker Studio and Google Sheets to present data effectively for client understanding and consumption.• Provided project status updates, tracked communications, and collaborated with participants, as well as operational and technical teams, leveraging internal tools for streamlined coordination.• Verified AR/VR product designs in partnership with product engineers and the Cognizant operations team.• Recommended design strategies and engineering solutions by analyzing research data and user feedback, utilizing Looker Studio for data visualization to meet client requirements.• Streamlined processes to resolve operational issues through data validation, insights from Looker Studio, and task prioritization, resulting in improved outcomes.

• Utilized SAP S/4HANA and ERP software to migrate legacy databases into a new system for Southwest Gas Company.• Led the planning and implementation of the new system by standardizing legacy data and using SQL for data extraction and loading.• Developed strong skills in business and data analysis, extract, transform, load (ETL) processes, Microsoft Excel, and statistical analysis.

• Conducted black-box testing on vertical web-based company platforms, leading the testing process while gaining hands-on experience in hardware/software deployment, end-user support, IT troubleshooting, and software quality assurance. Collaborated closely with senior QA teams and enterprise software solutions to ensure optimal performance.• Tracked and documented website issues, identified and analyzed failed tickets, and generated detailed pass/fail reports using Jira Software for efficient project management.