Lead the lifecycle of value-added solutions to support customer needs. Process development, ordering, vendor management, and lifecycle management.

Lead a team of engineers and project managers responsible for the operatational design and deployment of complex solutions. Ensuring excellence through the development and retention of a great team. Delivering solutions to complex business problems for our customers through collaboration and application of the right technology.Maintained regulatory compliance of all solutions.

Integrated three disparate support teams with three distinct customer bases to one comprehensive model supporting the combined base with improved service levels.Organized technical resources to provide comprehensive management of premise and hosted voice over IP solutions.Developed support methodology for hosted IP telephony solutions with multiple fix agencies.Designed and priced custom management solutions for enterprise customers.Implemented stringent change control processes improving first-time successes rates.Selected for and completed Leadership Excellence program.

Led the development of tools and processes to support new product offerings.Developed and implemented Enterprise Performance Assessment to ensure the suitability of customer networks to support real time applications such as Voice and Video over IP. Instituted implementation and support processes for High-Speed Internet and Voice over IP.Maintained and managed service levels critical to vendor relationships with Cisco and Nortel. Developed a comprehensive score card for support engineers to improve service levels. Managed fifteen technical engineers specializing in the support of data network equipment and Voice over IP applications.

Performed duties of team lead and Senior Engineer supporting frame relay and ATM networks.Designed, implemented, and maintained networks utilizing Lucent and Marconi equipment.Provided technical support to engineering groups, sales teams, and customers.Received Quarterly Sprint Values Excellence award for successful completion of network unification project.

Isolated and repaired faults in special service circuits utilizing remote diagnostic equipment.Provisioned services in digital cross connect systems and frame relay network equipment.

Supervised team responsible for the maintenance of communications equipment and circuits. Isolated and repaired faults in electronic communications equipment.