Don Denmead Email & Phone Number

New York, United States

Greater New York City Area

Supported order process flow transition to reduce expenses for a large, multi-national telecommunications company. Managed one-time telecom audit engagements, producing significant savings for clients via cost recovery activities and benchmarking analysis. Project managed network cost optimization analysis that resulted in over a million dollars in annualized savings for global telecommunications firm.

Greater New York City Area

Developed partnership telecom expense management strategies with multiple customers to ensure an elevated level of customer satisfaction. Uncovered mobility, fixed and professional service cost opportunities that created savings for customers and revenue growth for Tangoe. Proactively identified delivery changes and coordinated plans to ensure these challenges were addressed before creating risk. Promoted positive client experiences for a customer base representing 20 plus customers and $10M in annualized revenue leading to customer retention and successful renewals. Seamlessly integrated acquired customers onto the Tangoe platforms. Provided guidance to product management on the development of Cloud expense management services including identifying a pilot customer. Introduced the concept of digital transformation enablement for fixed inventory and mobility services. Presidents Club recognition for revenue growth.

Rutherford, Ny

Account management executive responsible for multi-department coordination in development and implementing telecom expense processing and auditing services for strategic and corporate clients both enterprise and carrier. Oversaw account management teams producing $35M in annualized revenue managing over $5B in annualized telco spend; served as Senior Account VP with full responsibility to manage client, account growth, and escalation resolution. Scope of responsibility includes project/resource planning, budget administration, multi-client needs assessment, and project management oversight, with focus on meeting tight deadlines and securing win-win results to achieve revenue growth of the account. Responsible for ensuring customers have value propositions for all aspects of potential service growth.Directed a team of 45 in stabilization, growth and multiple account renewals. Achieved significant revenue growth for key strategic accounts via management of critical operational and client relationship activities. Dramatically reduced at risk clients through targeted service improvement project plans. Doubled the amount of clients willing to reference HCL. Led team through changes in leadership, operations, processes, and systems through 120-day merger initiative, with emphasis on zero interruptions in customer service delivery.

United States

Responsible for vendor management of interconnection contracts and systems implementation with Bell Atlantic and Southern New England Telephone related to MCI’s entry in local telephone business and ongoing long distance business. Accountable for new product initiatives, sales support, and local service pricing where MCI utilized GTE, Bell Atlantic, Bell South or Southwestern Bell to deliver services. MCI liaison for access cost, network reliability, order processing, billing, product development and industry issues. Utilized metrics and project plan techniques to ensure MCI received desired service results.Activities supported included access and local implementation vendor management for collocations, unbundled loops, service delivery objectives, unbundled element combinations, local resale, two-way trunking, interconnection intervals, and switch launches.Provided regulatory advocacy in the form of testimony, witnessing and documentation at both the state and federal level Advocate for products including resale ISDN, AIN, Centrex resale, and Directory Assistance UnbundlingManager Access Cost (1989 - 1995) Analyst Access Cost (1986 - 1989)