Don Derendal Email and Phone Number

IT Infrastructure consulting firm that is focused on the delivery of IT programs that optimize performance and improve IT cost control. DD Consulting has partnered with key infrastructure service companies that are aligned with improving overall infrastructure performance.

Head of 1 of 6 US geographic markets in a $120M IT services business. Directed a 6-member PMO, 3 service managers and customer accounts representing $8M in business revenue. * Shared design-build-install-support best practices with PC, helpdesk, infrastructure and network teams.* Drove the sale and delivery of a major multi-site POS equipment, wiring and data network deployment across 2.4K retail locations over 6 months. * Partnered with Cisco on major contact center rollouts, switch conversions and IT migration projects with major clients in the manufacturing, healthcare and financial services sectors.* Transitioned a 2-person on-site managed services project into a $4M PC management program with a Fortune 250 consumer products company.* Turned around a failing IT services business in less than 1 year. Drove revenue up 300% by engaging in proactive marketing and contract negotiations with key customer accounts.* Partnered with sales to drive front of mind awareness, and position IT services as a value-added component of turnkey contracts. Captured an $8.5M new contract. Won 7 additional contracts, and secured 4 contract renewals valued at $7M.* Diversified industry/market footprint to consumer products, financial services, healthcare, professional services and retail.* Led a detailed review of $8M contract portfolio, identified areas to improve profitability by optimizing service delivery performance, and increased gross profit margins 20% on average.* Implemented a win-win client value proposition offering ongoing cost savings while renegotiating the terms of poorly structured service level agreements, and “pushing the envelope” to boost profit margins.* Matured pilot / baseline service contracts into multi-million dollar, diversified service platforms. Transitioned a $150K investment account into a $1M+ annual revenue stream.* Forged a relationship with the CIO of a regional medical center into a $1M+ multi-service agreement..

Recruited into a dual leadership position to deliver and grow a major contract. Added oversight for IT service sales and key account P&L performance. Directed a PMO overseeing infrastructure projects, global PC management, ITIL process delivery, security/disaster recovery, data management and hosted applications/solutions. * Took control of a newly established offshore service desk, improved operating efficiencies, and enhanced client focus on value-added solutions and services.* Resolved major client satisfaction issues through unique service delivery approach. Leveraged improvements to capture $5M in new business.* Shifted from loss to strong gross profit on existing contracts by improving infrastructure service management capabilities for both revenue-generating and continuous improvement objectives.* Built/delivered 100+ client infrastructure projects over 2 years, a 25% increase in productivity.* Oversaw key components of a $15M, multi-year managed services and transition of corporate development and production environments for a $1B data storage, media and consumer electronics manufacturer.* Developed/executed a successful strategy that transformed a troubled contract into a referenceable account in 90 days. * Served as project lead to address infrastructure needs during M&A integration of 2 data storage/cloud security companies. * Orchestrated multiple site relocations, implemented disaster recovery plans and resolved major risk compliance issues.* Surpassed annual quotas for 2 years, and increased revenue accountability 300% to include 3 major accounts generating $9M in annual revenue and 38% gross profit margins.* Assumed oversight for a $7M long-term technology services contract within the airline industry.* Partnered with a global defense contractor on a $4M hosted services contract. Identified cost saving/avoidance and efficiency improvements, which boosted gross profit margins 15%.

Retained to lend IT project expertise during business segregation from American Express. Operating under 3 different IT transformation contracts, developed financial and operating systems, built engineering and PMO teams, and established a sustainable application development to implementation framework. At peak directed upwards of 20 team members and $2M in project budgets. Reported to the Vice President, Service Delivery.* Partnered with IBM, TCS and other consulting firms to migrate 10K+ employees and $6B client base to an independent enterprise IT platform.* Evaluated and restructured IBM contracts to eliminate $500K in unnecessary annual costs for a single application. * Built an effective engineering team, and completed technology separation on time.* Built ITIL-based incident management testing environment and capacity management discipline.* Collaborated with the IT Director to turnaround a 12-member global PMO technology organization, rolled out CA Clarity enterprise program and project planning tools, and developed a 30-month IT roadmap of “must have” people/capital resources. * Provided architectural oversight of outsourced contracts for the optimization of storage, server and middleware solutions. Implemented storage virtualization and improve capacity planning capabilities to ensure cost-effective operations.

Promoted into IT leadership to provide strategic technology direction, create a dynamic technology-enabled operating environment, and support aggressive organic and acquisition-based growth initiatives. Led operational consolidation and systems integration with oversight for 450-member enterprise operations group and 120M+ budget.* Defined and executed strategies to gain economies of scale across newly acquired, autonomous businesses. Standardized technology platforms to reduce annual costs $25M while improving overall service levels.* Integrated acquired data centers, upgraded data warehouses, reduced server footprint, and forged a partnership with NCR for retail POS and Teradata applications driving $10M+ in annual savings and improving business information availability.* Launched an ITIL service management program, created corporate communications network, and provided IT leadership in support of HIPAA, CISP/PCI and SOX compliance mandates.* Established a state-of-the-art Enterprise Security Architecture with built-in compliance and monitoring, platform/network security, intrusion detection system, and forensics process and toolset. * Conceived and launched a Software as a Service (SaaS) model and web-based ASP portal (SVHarbor) providing high-value business information services to 3K+ retail customers and 10K+ CPG suppliers, which improved annual revenue by $250M+.

Advanced rapidly to become a Director in 1993 and Senior Director in 1995. Became a “go to leader” for complex, technology and systems planning, department oversight and project management. Highlights:* Built/led a 100-member team, turned around $100M of failing enterprise infrastructure initiatives, and led quality process improvements to drive multi-million dollar savings.* Constructed the technology architecture to support shift of the business paradigm to region-centric distribution, acquisition-based growth and increased customer engagement.* Built SUPERVALU’s disaster recovery and security systems from concept to full-scale system launch within 120 days.* Strengthened financial controls to eliminate $2M+ in IT budget overruns, and saved $3.5M+ by analyzing “lease vs. buy” options for $9M of IT equipment purchases.* Orchestrated $15M build-out of a 24x7x365, 180-person national customer call center. Directed site selection, construction, technology implementation, disaster recovery plans and business implementation.* Guided the business/IT merger integration of 2 distribution centers, and increased profits 40% on $1.8B of annual sales.* Forged a 10+ year strategic partnership with IBM. Implemented 1st generation servers offering shared services, drove a $75M, 4-year corporate operations conversion, and installed purchasing/warehouse management systems in 22 facilities.