Don Dickerson Email & Phone Number

Louisville

> Led 70+ direct reports comprising 16 global, domestic, and remote teams within 6 different IT functional areas consisting of Clinical DevOps, Performance and Resiliency, Release Management, Regression and Automation Testing, Systems Integration Testing (SIT), and Medicaid Testing> Drove the Clinical DevOps team to implement GLAPI pipelines to exceed the 2020 enterprise target; 100% of clinical applications achieved Service Level 1 or higher: Level 1 – 98 pipelines, Level 2 – 8 pipelines, Level 3 – 17 pipelines> Increased automated SIT testing: RAPS at 79.3%, CGX at 83.6%> Mentored the Clinical Release Management team to complete establishing and documenting of the Clinical release processes > Led the SIT team in testing 100+ projects and CHIPs by the end of 2020> Fostered cross-functional strategic relationships with multiple enterprise stakeholders including Clinical Guidance Exchange (CGX), Rules Guidance Exchange (RGX), Provider Guidance Exchange (PGX), Atlas Database, Clinical Data Mart (CDM), Clinical Sharehub (CSH), Production Support Management (PSM), User Acceptance Testing (UAT), Availity, Medicaid, and Business> Liaised with multiple contract agencies such as TCS, Syntel, and Cognizant to recruit, hire, and adopt Statements of Work (SOWs) for contract employees

Louisville, Kentucky Area

> Led 40+ direct reports in 8 teams consisting of RAPS SIT, Business Analysts, DevOps CIE, DevOps CHI, and DevOps Anvita> Built and managed the DevOps team responsible for the successful delivery of the Clinical Insights Engine (CIE) which focused on the Pharmacy specialty medication domain: Benefits were $12.4 million dollars in 2019, $32.4 million dollars in 2020> Managed the Anvita DevOps team responsible for the administration of the Transcend Insights Anvita Clinical Rules engine analyzing member coverage and claims data: 14+ million members analyzed per day for 1000+ standard run rules> Managed 12 monthly FDBs and 4 quarterly software bundles> Coordinated with teams including the Transcend Insights Analytics team (TI), PSM, Electronic Data Warehouse (EDW), and Disaster Recovery > Developed the 2020 IT strategic roadmap for Comprehensive Health Insights – CRM (CHI - CRM) > Exceeded quality improvement targets for SIT: Defect Removal Efficiency – 75%, Bad Fix Ratio – 94%, First Pass Rate – 99% > Led adoption of qTest for SIT, integrated PowerBI for CHI-CRM, and transitioned all teams to Azure

Louisville, Kentucky

> Led 20+ direct reports in 6 teams consisting of RAPS SIT and DevOps Anvita> Supervised the SIT testing for 88 projects, 20 Agile development release (ADR) projects, and regression testing across 12 clinical releases

> Managed 15 major projects for SIT per quarterly release and break/fix projects > Mentored a team of 25 people located in the U.S. and India

> Managed the electronics design of a 2012 Mission One Program and a 2010 electronics control program in laundry each with a $20 million dollar benefit to the company> Served as a Six Sigma Blackbelt expert mentor for others seeking certification> Guided design of international washer electronic control boards according to UL/IEC requirements > Authored an engineering design guide for international products

> Implemented the Verity Search application providing full-text search on 21 million documents with average search response of 3 seconds with usage at 180,000 searches per year> Led continuous process improvement re-engineering efforts using Six Sigma and Lean methodologies in the design/implementation of new software applications > Authored detailed software specifications and designed all graphic screens> Established performance metrics using statistical analysis methodology

> Managed multimillion dollar electronic controls programs in Refrigeration and Dishwasher> Directed a small team in the design of electronic controls for refrigerators and dishwashers> Coordinated software and hardware testing and release for mass production

> Led an organization of 28 software engineers in the design and testing of embedded controls software in C language for household appliances> Defined and implemented a formal software development process for embedded software > Implemented coding standards to increase the organizations' capability maturity level from 1 to 2> Purchased software to reduce development and test time by 50% while increasing speed and quality

Masters, Electrical Engineering

M.E.E. w/ highest honors Minor in Mathematics

Bachelors Of Science In Engineering Science, Electrical Engineering

B.S. w/ highest honors Minor in Business Admininstration

Diploma