Don Dittemore Email & Phone Number

Stow, MA, US

North Andover, MA, US

• Executive leadership over a team of 30 providing technology services for a fast-growing company of 1100. FH Cann’s primary business provides contact center solutions for Government agencies. Main areas of.
• M365 Azure cloud migration: Designed and led a migration to Azure including AAD, Intune MDM, Windows Autopatch leveraging Ivanti for 3rd party applications, Defender, Azure Virtual Desktops, DLP and Exchange.
• Contract negotiations: Consistent focus on utilizing resources to their fullest, while reducing costs whenever possible saving hundreds of thousands of dollars in the last 12 months alone.
• InfoSec: creating and maintaining compliance programs in accordance with FISMA NIST 800-53, PCI, SOC 1 and SOC 2.
• Application development and reporting using a highly customized version of Ontario’s Artiva RM.
• System engineering of an advanced infrastructure focused on high availability and extreme compliance.o Rearchitected our virtual environment, backups, DR, VOIP, outbound dialer, servers, and storage.

North Andover, MA, US

Evaluated, designed, and executed on a plan to make FHC Technology and Security an industry-leading force. FHC Technology and Security are now consistently recognized by our clients and peers as stable, creative, capable, and mature.

Various consulting engagements concentrating on security stance evaluations as well as implementing technological solutions to streamline small business eCommerce and maximize organizational efficiencies.

• Senior leader of Imagitas technology; designed and led a 10-month technology migration to parent company after acquisition.
• Manage and motivate a team of 30+ technologists to deliver flawless execution of business goals. o Architected and executed a seamless knowledge transfer of existing operations. o Designed/executed a data center.
• Oversee assembly transition documentation, architect transition details and maintain existing applications.
• Continually mentor and motivate team; maintain a positive environment during a difficult transition period.

• Led a team of technology professionals managing application and infrastructure design, development, quality assurance, implementation, maintenance and production support.
• Primary point of technical contact with USPS for the Moversguide Online application, used by 17 million+ movers annually to change their address while presenting targeted advertising products for consumer use.
• Oversaw application team that created a print segmentation engine powering direct marketing/communications for the USPS – sending 100 million time-sensitive mail pieces annually to USPS customers with customized offers.
• Designed/implemented an AWS migration of critical systems; improved efficiency, reduced costs and enhanced durability.

• Software Development: J2EE JAVA applications built on a Spring framework, Oracle Forms 10g, PL/SQL and COTS implementations; team has written millions of lines of code in a scalable, clear format.
• Agile Project Management: Implemented an iterative SCRUM methodology.
• Database Administration: For 20+ Oracle 12c databases.
• System Engineering: Developed a highly flexible, robust infrastructure including designs for onsite, co-located, classic hosted, and AWS.
• Business Intelligence: Enterprise Microstrategy/Pentaho implementation, Adobe Analytics, Google Analytics, Oracle Discoverer EULs, QlikView, DataZen and Domo.
• Quality Assurance: Performed advanced automated testing using QTP, Selenium, Keynote, Load Impact and Loadrunner.

• Major Contract Activities
• Led two incentive-based contracts providing software development and network maintenance to ONR.
• Managed a team of 50 engaged in IT services to enable the efficient funding of worldwide naval research. Key Accomplishments
• Oracle Applications 11.5.10 configuration and customization, including custom forms extensions, intricate workflow creation and administration, and bi-directional external system communication.
• Business Intelligence services using Oracle Discoverer end user layers and workbooks, Oracle Reports, PL/SQL Toolkit, PL/SQL generated HTML, and MS Access-based solutions.
• UNIX and Windows-based (HPUX-11, Redhat 4, and Windows Server 2003) operating system server administration using HP 7410 disk arrays for mirrored storage.

• Provided technical management for a diverse team of 30 software development and network maintenance professionals in a fast-paced government-contracting environment.
• Supervised and motivated IT staff, including helpdesk, training, marketing, documentation, configuration management, Oracle development, quality assurance, database/system administration, Defense Travel System (DTS).
• Oversaw support and personnel for the successful COTS implementation of the Oracle 11i suite of applications.
• Identified new business opportunities for RS Information Systems.o Created and presented proposals leading to revenue wins in excess of $37 million in FY2006.
• Led the development, deployment and maintenance of an intellectual property management application in use by the Navy, Army and Air Force for patent and trademark tracking (IPMIS).
• Created, enhanced and maintained a CMM Level 2 assessed software plan, from scoping to deployment.

Led a team of 12 for COTS implementations, helpdesk, documentation, QA, configuration management and training.