Executive leadership over a team of 30 providing technology services for a fast-growing company of 1100. FH Cann’s primary business provides contact center solutions for Government agencies. Main areas of responsibility include:• M365 Azure cloud migration: Designed and led a migration to Azure including AAD, Intune MDM, Windows Autopatch leveraging Ivanti for 3rd party applications, Defender, Azure Virtual Desktops, DLP and Exchange.• Contract negotiations: Consistent focus on utilizing resources to their fullest, while reducing costs whenever possible saving hundreds of thousands of dollars in the last 12 months alone.• InfoSec: creating and maintaining compliance programs in accordance with FISMA NIST 800-53, PCI, SOC 1 and SOC 2.• Application development and reporting using a highly customized version of Ontario’s Artiva RM.• System engineering of an advanced infrastructure focused on high availability and extreme compliance.o Rearchitected our virtual environment, backups, DR, VOIP, outbound dialer, servers, and storage.• Desktop Support: providing superior support to our users while addressing more than 1500 tickets each month.

Evaluated, designed, and executed on a plan to make FHC Technology and Security an industry-leading force. FHC Technology and Security are now consistently recognized by our clients and peers as stable, creative, capable, and mature.

Various consulting engagements concentrating on security stance evaluations as well as implementing technological solutions to streamline small business eCommerce and maximize organizational efficiencies.

• Senior leader of Imagitas technology; designed and led a 10-month technology migration to parent company after acquisition. • Manage and motivate a team of 30+ technologists to deliver flawless execution of business goals. o Architected and executed a seamless knowledge transfer of existing operations. o Designed/executed a data center migration of 200+ hosts and 100 TB of storage. o Advised USPS’s address management group on five-year plan for change of address technology. • Oversee assembly transition documentation, architect transition details and maintain existing applications. • Continually mentor and motivate team; maintain a positive environment during a difficult transition period.

• Led a team of technology professionals managing application and infrastructure design, development, quality assurance, implementation, maintenance and production support. • Primary point of technical contact with USPS for the Moversguide Online application, used by 17 million+ movers annually to change their address while presenting targeted advertising products for consumer use.• Oversaw application team that created a print segmentation engine powering direct marketing/communications for the USPS – sending 100 million time-sensitive mail pieces annually to USPS customers with customized offers. • Designed/implemented an AWS migration of critical systems; improved efficiency, reduced costs and enhanced durability.

• Software Development: J2EE JAVA applications built on a Spring framework, Oracle Forms 10g, PL/SQL and COTS implementations; team has written millions of lines of code in a scalable, clear format.• Agile Project Management: Implemented an iterative SCRUM methodology.• Database Administration: For 20+ Oracle 12c databases.• System Engineering: Developed a highly flexible, robust infrastructure including designs for onsite, co-located, classic hosted, and AWS.• Business Intelligence: Enterprise Microstrategy/Pentaho implementation, Adobe Analytics, Google Analytics, Oracle Discoverer EULs, QlikView, DataZen and Domo.• Quality Assurance: Performed advanced automated testing using QTP, Selenium, Keynote, Load Impact and Loadrunner.• Release Management: Used continuous integration techniques with Bamboo and Hudson to package production files, scripting the steps required for successful deployment; coordinated geographically remote groups within USPS to correctly execute the releases. • Production Support: Provided 24/7 application monitoring and incident support, coordinating responses with the widely disparate technical and non-technical groups required to resolve issues. Key Accomplishments: • Designed and led an Adobe implementation including AEM, Analytics, Target and Campaign for a complete redesign of content management, delivery, testing and analysis platforms. • Completed a three-tier redesign of the MoversGuide Online application, now supporting 15,000 concurrent users with page response time of <2.5 seconds on an IBM Websphere 8.5 application server platform. • Designed/implemented an ESX-based infrastructure for ultimate scalability, flexibility and redundancy while reducing physical footprint, power, cooling needs and hardware maintenance costs by 60% each year. • Redesigned and enhanced an Oracle Forms-based contract and segmentation system that enabled selective insertion for 100 million USPS mailings each year.

Major Contract Activities • Led two incentive-based contracts providing software development and network maintenance to ONR. • Managed a team of 50 engaged in IT services to enable the efficient funding of worldwide naval research. Key Accomplishments• Oracle Applications 11.5.10 configuration and customization, including custom forms extensions, intricate workflow creation and administration, and bi-directional external system communication.• Business Intelligence services using Oracle Discoverer end user layers and workbooks, Oracle Reports, PL/SQL Toolkit, PL/SQL generated HTML, and MS Access-based solutions.• UNIX and Windows-based (HPUX-11, Redhat 4, and Windows Server 2003) operating system server administration using HP 7410 disk arrays for mirrored storage. • Oracle 9i and 10g DB administration for 16 separate instances of production, development and testing environments using Data Guard for real-time replication and VPD technology for data security.• Application/network helpdesk services – resolved 2,000 issues monthly with average closure time of <3 hours.• Custom Oracle-based system development/maintenance using 6i and 10g Forms, and PL/SQL generated HTML. • Support activities for all areas, including strict Configuration Management, QA, documentation and training.• Provided superior contract and client relationship management, including all client-side reporting, RFP/RFI responses, inter-contract surge assistance and client technology innovation support.

• Provided technical management for a diverse team of 30 software development and network maintenance professionals in a fast-paced government-contracting environment.• Supervised and motivated IT staff, including helpdesk, training, marketing, documentation, configuration management, Oracle development, quality assurance, database/system administration, Defense Travel System (DTS) support, independent test, network services and web development – 1,000+ end-users.• Oversaw support and personnel for the successful COTS implementation of the Oracle 11i suite of applications.• Identified new business opportunities for RS Information Systems.o Created and presented proposals leading to revenue wins in excess of $37 million in FY2006. • Led the development, deployment and maintenance of an intellectual property management application in use by the Navy, Army and Air Force for patent and trademark tracking (IPMIS). • Created, enhanced and maintained a CMM Level 2 assessed software plan, from scoping to deployment.• Developed/implemented software training programs for multiple applications with 1,000 participants annually.• Coordinated ONR’s network services group as the subcontract project manager; managed network helpdesk, web services, NMCI transition and support, training and system engineering. • Managed a software helpdesk supporting up to 12 applications and 1,000+ end-users. • Oversaw HR function, including contract maintenance, budgets, billing, expenses and personnel lifecycles.• Created eight tech user manuals (3,000+ pages) for Oracle 11i.

Led a team of 12 for COTS implementations, helpdesk, documentation, QA, configuration management and training.