Don Eaves Email & Phone Number

Buffalo, New York, United States

Buffalo, New York, United States

- Promoted to Customer Success Team Lead at Odoo, overseeing a team of 10 Customer Success Managers.- Provided strategic direction, mentorship, and support to ensure the team's success.- Optimized team performance, fostering a collaborative environment and implementing initiatives for collective achievements.- Balance leadership responsibilities while.

Buffalo, New York, United States

- Achieved the prestigious title of the top performer in the Americas in 2022, attaining a remarkable 136% achievement on the year.- Demonstrated a passion for learning and quickly grasped new software, a key factor contributing to successful customer interactions.- Collaborated closely with clients, understanding their needs and ensuring optimal.

Buffalo, New York

- Created and edited all customer support articles and FAQ guides to decrease unnecessary touchpoints and increase customer satisfaction - Collaborated on product design enhancements, providing valuable recommendations that directly addressed and exceeded customer needs.- Played a pivotal role in refining product messaging to align with market demands and.

Buffalo, New York

• Developed and maintained current and future state customer journey maps for all essential personas, defining our voice of customer strategy
• Planned and created educational videos to help our customers more effectively and efficiently use our products
• Presented communication recommendations for how to best handle more sensitive, urgent, or negative issues
• Performed all necessary onsite customer visits and upper-level technical escalations
• Created and maintained a working support knowledge base of known device-related issues
• Highlighted key technical details to customers and sales executives on sales calls and visits

Buffalo/Niagara, New York Area

• Completed weekly content reviews for customer-facing posts and collateral.
• Created standard operating procedures (SOP) for our customer experience systems.
• Managed communication and processing of all RMAs and repairs
• Provided highly-rated experience throughout the customer journey while maintaining a Net Promoter Score (NPS) of over 90%.
• Facilitated end-to-end order processing from business development through fulfillment, managing up to 50 orders per week.
• Operated cross-functionally with Marketing, Inventory Control, Human Resources, Logistics, Product Development, Quality Control, Production, and Sales.

North Tonawanda, New York

• Sourced new sales opportunities through inbound lead follow-up, outbound cold calls, and emails.
• Responded to customer needs quickly and efficiently utilizing CRM software ACT.
• Provided quality end-to-end IT troubleshooting and network support.
• Social media content creation and management.

Amherst, NY

• Managed all store operations for an eight-month absence of store manager
• Completed all management responsibilities for a store with one million dollars in annual sales
• Created schedules to fulfill store needs while adhering to employees availability
• Supervised and motivated employees to successfully take part in-store marketing techniques
• Accomplished merchandising and promotional efforts to help meet and exceed sales goals

Communication Laboratory

• Conducted surveys to determine individuals willingness to donate dependent on social pressures
• Analyzed and imputed the data through the use of Microsoft Excel
• Provided professional relationships with research participants while complying with the IRB policies

Buffalo/Niagara, New York Area

• Maintained and restocked inventory to comply with store marketing techniques
• Provided exceptional customer service while accomplishing store merchandising tasks

Bachelor'S Degree, Psychology, Graduated

Activities and Societies: True Blue True Blue Involvement Committee

Bachelor'S Degree, Communication And Media Studies, Graduated