Herbert Edwards Email & Phone Number

Providence, RI, US

Baltimore, Maryland, US

Plano, Texas, US

• Led teams, supervising daily performance as well as training and improvement plans.
• Acted as a bridge between teams, departments & stakeholders, using a combination of verbal & non-verbal communication, to ensure the right processes, actions are put forward, and the inputs are aligned with the desired.
• Career Coach for employees’ Salesforce Technical Journeys
• Excellent executive-level communication skills, both written and verbal
• Experienced in all phases of systems development life cycle within Salesforce implementations
• Used industry expertise, customer service skills, and analytical nature to resolve concerns and promote loyalty.

Plano, Texas, US

• Hired to implement Salesforce Knowledge, develop and implement User training & maintain procedure documentation
• Worked with client's Salesforce Service Cloud troubleshooting user and client issues, providing user training and support, and implementing new features or updates.
• Provided Tier II Support
• Acquire and maintain current knowledge of relevant product features in order to provide accurate solutions to customers.
• Diagnose, resolve, and respond to all customer issues and inquiries in accordance with company procedures and best practices.
• Document all external and internal communications and status information into our JIRA case management system.

Plano, Texas, US

• Emerging Talent, Campus-to-Career is a paid internship opportunity designed to provide students with the opportunity to gain real world experience with digital transformation technologies, e.g., Salesforceo A.
• Facilitated classes of recent University graduates to acquire their Salesforce Administrator, Advanced Administrator, Platform App Builder and Platform Developer I credentials
• Responsible for the career training and progression of Emerging Talent resources in the Salesforce practice. This incorporates the coordination, design, delivery of curriculum, and measuring of training activities to.
• This position required the use of various technology-based processes to help businesses and organizations utilize Salesforce more effectively and better serve their customers, end-users, and bottom line. To create and.
• Maintenance of the NTT Data-Salesforce practice training inventory, developing of course outlines, manuals, training aids and documentation for the Salesforce platform. Worked with various department heads to document.
• Facilitator of bi-monthly Lunch and Learn sessions.

Plano, Texas, US

Plano, Texas, US

• CRM Specialist for Rhode Island’s largest healthcare Insurance provider
• Worked with Product Owners, to understand their needs and requirements, identified areas for improvement, and developed solutions that met the business objectives.
• Used Agile development methodology to assist in the management of sprints and product backlog o Scrum.org Certified Professional Scrum Master I
• Primary point of contact for Salesforce CRM system, responsible for documenting user setup process, profiles/permissions management and, security maintenance
• Led and mentored the project teams in managing technical scope and client expectations, leveraging relationships with external resources, and appropriately engaging them when needed. Created and contributed reusable.
• Played a key role in ensuring that the Salesforce platform was aligned with the organization’s overall business strategy.

• Project Manager responsible for overseeing the implementation from proposal to delivery. Facilitated requirements development sessions to gain an understanding of the customer’s current state processes and technology..
• Developed a thorough understanding of the client’s requirements then applied industry best practices and detailed knowledge of salesforce.com to design an optimal solution to support the business process and meet, or.
• Built a trusting relationship with major project stakeholders and led them to adoption of the best solution.
• Led quality management reviews and ensured that all business and design requirements were met.
• Efficiently synthesized both technical and business information and presented implementation needs and options confidently. Presented complex information to C-level audience.
• Worked with stakeholders to ensure Salesforce configuration support the requirements. Lead discovery workshops, including facilitation of solution presentations & prototype demonstrations.

Sandy, UT, US

• Worked with end users to identify, document, and communicate standard business processes as they relate to Salesforce.Implementation of Job science Applicant Tracking System (ATS), TargetRecruit ATS and S-Docs apps
• Facilitated requirements gathering and creation of Business Process Requirements documents
• Functioned as internal client liaison, managing and prioritizing project and enhancement requests
• Assisted in the management of ongoing support requests and administrative needs of users
• Created training plans, materials, and documentation for end users
• Managed UAT with end users, including coordination and user acceptance signoff

Montreal, Quebec, CA

• Act as a functional resource to the sales team, business development team, marketing department and developers for all customer engagements related to Salesforce.
• Assist project managers with projects by consulting on the design, implementation, and on-going support of Salesforce’s full suite of products and services.
• Support the sales team in a pre-sale support capacity by evaluating projects, estimating work requests, providing technical content for RFP response and proposal, attending customer calls or visits to gather.
• Support customers by performing various CRM platform administration tasks.
• Created and delivered a comprehensive Salesforce.com Administrator training course. This course included the development of an 18-chapter training manual, inclusive of training documentation, videos, scenarios, and.

Worldwide, OO

• Provided onsite functional / technical support for Salesforce and Apttus implementations by designing and implementing technology-enabled business solutions in client-facing and roles (e.g. functional / workstream.
• Senior Consultant for CPQ implementation designed for multi-national corporation with $3.2B in annual revenue
• Developed detailed plans based on broad guidance and direction.
• Responsible for the automation of the product configuration, pricing, and streamlining of the quote creation processes.
• Created a seamless integration with Salesforce CRM, with complex product bundles and product rules to provide Guided Selling, enhanced accuracy with error-free pricing, and increased efficiency & productivity
• Increased revenues by automatically generating custom quotes that reflect accurate quantities, pricing

Castle ROCK, CO, US

• Responsible for migration of customer data from legacy systems into Salesforce using third party applications Data Loader and Demand Tools
• Salesforce.com configuration and implementation for non-profit and educational organizations
• Provided Demand Tools, Data Loader and excel training to clients

Charlotte, North Carolina, US

• Responsible for Administration (implementation, training, support, and maintenance) of the Salesforce.com CRM software across multiple lines of business, globally.
• Assisted senior leadership in managing all aspects of operations.
• Collaborated with cross-functional teams to gather requirements, design solutions, and implement processes that maximize the use of Salesforce.com CRM
• Primary point of contact for Salesforce.com CRM system, responsible for user setup, profiles/permissions, security, customization, workflows, and approvals

Charlotte, North Carolina, US

• Project Manager for Salesforce.com CRM Implementation
• Responsible for Salesforce.com implementation for multiple end-to-end Honeywell Analytic Lines of Businesses as well as consulting for other Honeywell businesses globally
• Primary contact for implementation, preparing data to be imported, determining system design and structure, and coordinating with Commercial & S&OP teams on implementation steps.
• Function as primary liaison, and team member, between Technical team, Functional team, Business Functions, and System Integrators
• Training of sales, marketing, and support teams, after completion of multiple Salesforce implementations

Charlotte, North Carolina, US

Charlotte, North Carolina, US

One of the first to integrate BlackBerry Mobile with Salesforce.Invited to speak at both Dreamforce (2008) and at Blackberry Annual Conference (2009)

Charlotte, North Carolina, US

Responsible for research and acquisition of a new Customer Relationship Management (CRM) software solution (Salesforce.com) using 6σ® techniques

Charlotte, North Carolina, US

Provided e-based and personal training in sales, quality, production, service, health & safety, environment, and corporate policy to 200+ employees

Charlotte, North Carolina, US

Provided ongoing sales support to customers, end users, distributors and the outside sales team using Enterprise Resource Planning (ERP) software

Calgary, Alberta, CA

Responsible for welcoming and assisting customers and clientele. Incorporating excellent communication skills, a pleasant personality, and a love for interacting with people. This position also incorporates basic mathematics and computer operation skills, in order to maintain records and data on the computer. Excellent telephone etiquette and email.

Bachelor Of Arts, Criminology/Psychology, Business Minor

Creative Communications, Creative Communications

Certificate, Adult Educator Seminar Series

Certificate Of Completion, Adult Educator Seminar Series

Certificate Of Completion, Adult Educator Seminar Series