Doneen Hobbs Email & Phone Number

New Hampshire, United States

Syracuse, New York, United States

Syracuse, New York, United States

United States

Support the business in developing a “3-lines of defense” approach to risk management

Syracuse, New York, United States

Lead US program in implementing SuccessFactors

Syracuse, New York Area

Executive responsible for 1,000 employee shared services operations supporting Procure to Pay, Hire to Retire, Order to Cash, Property Services, and Business Process Support activities for National Grid's US operations.

Syracuse, New York Area

Responsible for Services Deliver Center of 350+ employees where administrative support work in procure to pay, order to cash, hire to retire processes for National Grid US.

Senior Director of Bingham's Global Services Center where administrative support activites of Accounting/Finance, Information Technology, Human Resources, Risk Management, Knowledge Services, Operations, and Marketing are provided for the practice offices of Bingham McCutchen

Cherry Hill, NJ

• Retained as Vice President reporting to the CFO to manage American Water’s shared services center with a $20M operating budget that provides services for over 25 of American Water’s subsidiaries through a staff of.
• Led turnaround of an underperforming Shared Services Center rebuilding it into a high performing operation with improved processes, controls, and service levels.
• Consistently improved customer satisfaction scores and participation year over year.
• Through continuous improvement and expansion of service offerings, year over year performance has improved by 10%
• Worked with shared services directors and managers to evolve from tactical to strategic leaders
• Testified in a state regulatory rate filing resulting in the inclusion of contested labor costs for rate recovery

Voorhees, NJ

• Head of Internal Audit delivering audit services of the Water Division’s subsidiaries in North and South America through a staff of nine employees.
• Elevated the profile and transformed the function into a business support and advisory team that brings value-added services to the organization
• Served as point of contact with external audit committee
• Planned and delivered annual audit program
• Liaison with senior board members on various business risk issues

Mt. Laurel, NJ

• Served as Executive sponsor of a $23M project to consolidate and redesign processes and ERP systems of the financial and accounting functions of the twenty-three subsidiaries of American Water Works. Upon project.
• Led the creation of a shared services center which resulted in $86M five-year savings.
• Consolidated 12 accounting and finance offices and 19 instances of JD Edwards ERP
• Developed a management team to lead a shared services organization

Belleville, IL

• Served as head accounting officer for the subsidiary responsible for the general, property, and tax accounting, finance, cash management, and information systems functions.
• Established teams to perform accounting, finance, and information systems where they didn’t exist previously
• Established and maintained financial and accounting control programs
• Served as lead in implementing JD Edwards payroll module for entire American Water organization
• Lead implementation of JD Edwards ERP for the subsidiary
• Presented testimony in regulatory filings

Richmond, IN

• Responsible for payroll, accounts payable and cash management functions providing services to five operating subsidiaries. Served as Assistant Treasurer for these subsidiaries providing services in financings.
• Enhanced relationships, utilization, and performance of outsourced services resulting in efficiencies in reduced costs
• Served on cross-regional team in the development and implementation of payroll, accounts payable, and cash management software products
• Improved and streamlined processes resulting in efficiencies and reduced costs

Richmond, IN

• Responsible for preparing schedules and testimony for rate setting filings
• Merged filing support schedules from manual process to electronic resulting in a process that linked data, reduced errors, and streamlined process
• Analyzed, reconciled and documented a complex regulatory ruling that had been previously unresolved

B.S, Accounting

Master Of Business Administration (Mba), Accounting

Financed my education with part-time employment throughout my undergraduate years