- Oversaw development and support of more than 70 client Salesforce orgs. Supported elements including user logins, custom fields, sharing settings, and profiles in both Classic and Lightning- Coordinated development of the main CoCounselor managed and extension packages in preparation for a transition to Lightning- Improved client user experience by implementing custom settings, fields, and objects that increased user efficiency- Used business analysis in determining requirements and deliverables through constant client communication

- Provided as-needed support to the Lead Salesforce Administrator- Primarily handled automation through the Process Builder and delivered necessary information in the appropriate places with Formula Fields

- Organized and digitized roughly 3,000 archived records daily- Evaluated each page to accurately match case numbers and individual files

- Provided administrative support for multiple temporary employment assignments. Companies supported include Georgia Gwinnett College and the Georgia Bureau of Investigation- Conducted outbound customer service calls to ensure timely student payment to GGC- Requested by assignment personnel for additional project assistance due to excellent work ethic