Sean Donegan Email & Phone Number

• Drive standard methodologies within services for the work performed by Solution Architects and Consultants
• Ensure architectural consistency and coherence between technical capabilities of the system ensuring sustainable solution
• Owns policies and procedures for configuration guidelines and standard processes ensuring efficient, reusable configuration details is produced by team and measured through regular reviews
• Works closely with the Delivery teams to assess and management risk, maintain proper resource levels on projects as well as identify and raise issues
• Mentor and develop a bench of future solution leads
• Responsible for people management activities including recruitment, onboarding, setting expectations, performance management, coaching and mentoring

Toronto, Ontario, Canada

• Responsible for people management activities including recruitment, on-boarding, setting expectations, performance management, coaching and mentoring.
• Forecasts and assigns appropriate consultant resources to align with project requirements and practice revenue targets.
• Supports consultants to develop and execute on plans that align to the requirements, budget, scope and timeline of the project; and minimizes project exposure by instituting proactive risk management strategies.
• Ensures implementation methodology is followed and enforces project standards
• Acts as the primary Intelex escalation point for assigned projects with a strong commitment to client success, including active listening, clarification of problem, determination of corrective action, and follow through.
• Responsible for tracking and achievement of services revenue budget and quarterly KPIs.

Toronto, Canada Area

• Teamwork
• Identified and improved best practice implementation strategies.
• Contributed to and participated in new employee on-boarding plan.
• Assisted in the training and development of Project Consultants.Project Management/Project Accounting
• Adhered to project scope, deadline and schedules.
• Ensured the timely submission of time and expense reports.Training Delivery

Toronto, Canada Area

• Specialized in change management and managing the implementation of practice management software products and modules to clients across Canada. Clients included dental, orthodontist, denturist, hygienist, and.
• Created and implemented new business processes throughout all stages of the sales process of the Tracker software product to provide greater value to clients and improve efficiency.
• Analyzed existing business processes and implemented greater efficiency through re-engineering to increase overall effectiveness in business operations.
• Managed end-to-end software implementation process by reviewing new client offices, gathering requirements, planning project schedule and utilizing each team member to full potential to ensure an effective.
• Fluent in dental industry terminology and technology so that I could speak with my clients authentically and in language that gives them best understanding of project implementation.
• Managed the change process to the newly designed Tracker 11 software for existing clients on old version & lead a team to plan and implement new software. 525+ conversions.

Toronto, Canada Area

• Collaboration with Ryerson University as part of my final year IT Consulting project for the Business Technology Management Program. Received 2nd highest ranking in BTM program.
• Worked with a team of 6 students to analyze and re-engineer existing business processes relating to the TTC's external vendor hiring system.
• Captured user requirements with primary stakeholders during regularly scheduled meetings.
• Improved efficiency by over 200% by designing architecture and blueprint for a new IT system that replaced manually-driven processes and databases.
• Participated in Joint Application Design sessions with stakeholders to improve design iteratively using SDLC approaches.

Toronto, Canada Area

• Exciting and diverse role that involved marketing, software training, business development and promoting the use of technology throughout a real estate brokerage team of 50 agents.
• Initiated, designed and managed a full marketing program for agents to use for business promotion and client property listings. This helped attract new agents to brokerage.
• Created software training program for new agent hires to ensure full scope of technology capability and drive brokerage revenue.
• Conducted thorough analysis of all business processes and put forth recommendations to increase efficiency by promoting the use of technology, hence changing the overall culture.
• Designed the company website and maintained it on a regular basis.
• Provided technical support to 50 agents.

Bachelor Of Commerce (B.Com.), Business Technology Management

Activities and Societies: Information Technology Management Students Association Specialization In Enterprise Systems and Organization.

Certificate, Business Management

Courses included marketing, accounting, economics, management and finance.

Diploma, Radio And Television Broadcasting Technology/Technician

Specializing in Production and Creative Writing.

High School