Sean Donegan Email & Phone Number

• Drive standard methodologies within services for the work performed by Solution Architects and Consultants• Ensure architectural consistency and coherence between technical capabilities of the system ensuring sustainable solution• Owns policies and procedures for configuration guidelines and standard processes ensuring efficient, reusable configuration details is produced by team and measured through regular reviews• Works closely with the Delivery teams to assess and management risk, maintain proper resource levels on projects as well as identify and raise issues• Mentor and develop a bench of future solution leads• Responsible for people management activities including recruitment, onboarding, setting expectations, performance management, coaching and mentoring• Augment and support the team skills ensuring to meet customer commitments• Work with leadership as needed to identify areas for continuous improvements in the areas of hiring, skills training, services offering and product knowledge.• Work with Research and Development, as required, to raise opportunities, advance and support the prioritization of product/development items• Use voice of the customer and leverage industry trends and a strategic approach to work with Product Management to ensure product gaps are considered for future development• Supports other cross functional groups (e.g. Customer Success, Support, Product, Sales) as needed to ensure the health of all prospective, in-flight, and/or deployed system implementations• Provide support for client issues with a strong commitment to client success, steering towards positive outcomes.• Constantly monitor for and identify trends that can help improve services implementation and methodology• Actively seek opportunities to lead and/or participate in process improvement initiatives to enable achievement of business objectives• Develop and make process or policy recommendations in order to improve team effectiveness.

Toronto, Ontario, Canada

• Responsible for people management activities including recruitment, on-boarding, setting expectations, performance management, coaching and mentoring.• Forecasts and assigns appropriate consultant resources to align with project requirements and practice revenue targets.• Supports consultants to develop and execute on plans that align to the requirements, budget, scope and timeline of the project; and minimizes project exposure by instituting proactive risk management strategies.• Ensures implementation methodology is followed and enforces project standards• Acts as the primary Intelex escalation point for assigned projects with a strong commitment to client success, including active listening, clarification of problem, determination of corrective action, and follow through.• Responsible for tracking and achievement of services revenue budget and quarterly KPIs.• Conducting careful and timely reviews of services estimates with the goal to review overall accuracy and reduce non-billable service time.• Collaborates with other Intelex departments in the resolution of customer issues• Contributes towards the continual improvement of the service delivery models. Identifies and seeks to improve best practice implementation strategies with a view to removing obstacles preventing time to value or customer satisfaction• Augmenting and support the team’s design, configuration and report building skill sets in order to meet project requirements.

Toronto, Canada Area

Teamwork• Identified and improved best practice implementation strategies.• Contributed to and participated in new employee on-boarding plan.• Assisted in the training and development of Project Consultants.Project Management/Project Accounting• Adhered to project scope, deadline and schedules.• Ensured the timely submission of time and expense reports.Training Delivery• Developed and delivered client-specific training programs during the projectimplementation.• Assisted in the development of client-specific training material.Analysis and Solution Definition• Facilitated requirements gathering sessions with clients in order to identify businessobjectives.• Developed detailed specifications and prototypes for client review and approval.• Conducted specifications and prototype review meetings to validate requirements.• Conducted design review meetings to ensure developed system met all requirements.• Effectively applied the company implementation methodology and enforcedproject standards.Technical Recommendations and Testing• Served as subject matter expert with respect to best practice implementation strategies.• Ensured optimal system functionality through design of reports, dashboards andhomepages.• Supported System Integration and User Acceptance Testing.• Planned potential client impact with regards to product release and patch process.• Worked with Application Support to facilitate the resolution of client technical problems.Project Execution• Advised clients on project approach and articulated the impact of changes to projecttimelines and resources.• Managed client expectations within the parameters of the agreement.• Identified success story candidates for announcement to client community.• Provided support during implementation phase.

Toronto, Canada Area

Specialized in change management and managing the implementation of practice management software products and modules to clients across Canada. Clients included dental, orthodontist, denturist, hygienist, and chiropodist offices. • Created and implemented new business processes throughout all stages of the sales process of the Tracker software product to provide greater value to clients and improve efficiency.• Analyzed existing business processes and implemented greater efficiency through re-engineering to increase overall effectiveness in business operations.• Managed end-to-end software implementation process by reviewing new client offices, gathering requirements, planning project schedule and utilizing each team member to full potential to ensure an effective implementation. 350+ implementations.• Fluent in dental industry terminology and technology so that I could speak with my clients authentically and in language that gives them best understanding of project implementation.• Managed the change process to the newly designed Tracker 11 software for existing clients on old version & lead a team to plan and implement new software. 525+ conversions.• Team lead for data conversions. Gathered requirements and managed the complex change process involved with migrating from another practice management software. 210+ data conversions from other systems.• Communicated implementation solutions to clients effectively to build buy-in.• Assisted in resolving escalated client issues and delegating tasks, working with other team members to mitigate difficult situations.• Provided sales team support and/or account manager relief when requested.

Toronto, Canada Area

Collaboration with Ryerson University as part of my final year IT Consulting project for the Business Technology Management Program. Received 2nd highest ranking in BTM program.• Worked with a team of 6 students to analyze and re-engineer existing business processes relating to the TTC's external vendor hiring system.• Captured user requirements with primary stakeholders during regularly scheduled meetings.• Improved efficiency by over 200% by designing architecture and blueprint for a new IT system that replaced manually-driven processes and databases.• Participated in Joint Application Design sessions with stakeholders to improve design iteratively using SDLC approaches.

Toronto, Canada Area

Exciting and diverse role that involved marketing, software training, business development and promoting the use of technology throughout a real estate brokerage team of 50 agents.• Initiated, designed and managed a full marketing program for agents to use for business promotion and client property listings. This helped attract new agents to brokerage.• Created software training program for new agent hires to ensure full scope of technology capability and drive brokerage revenue.• Conducted thorough analysis of all business processes and put forth recommendations to increase efficiency by promoting the use of technology, hence changing the overall culture.• Designed the company website and maintained it on a regular basis.• Provided technical support to 50 agents.

Bachelor Of Commerce (B.Com.), Business Technology Management

Activities and Societies: Information Technology Management Students Association Specialization In Enterprise Systems and Organization.

Certificate, Business Management

Courses included marketing, accounting, economics, management and finance.

Diploma, Radio And Television Broadcasting Technology/Technician

Specializing in Production and Creative Writing.

High School