Maintain assigned locations and provide backup coverage for neighboring service areas when required. Monitor and aggressively schedule incoming tasks, by offering earliest ETA's possible, in assigned area in accordance with the clients desired time for all maintenance, project and IMAC activities with minimal supervision.Work with minimal supervision to complete all maintenance, project, and IMAC calls in adherence with contractual Service Level Agreements (SLA's)Accurately track and account for all work time in assigned tasks and in on-line utilization module, and document ticket status including resolution detailsResponsible for compliance with all Asset Management protocols including timely completion of necessary asset movement, proper packaging, and shipping of all equipment being returned, and maintenance of a complete and up to date shipping log.Train client on all new technologies and hardware.Responsible for troubleshooting, repairing, and upgrading all telephone, computing data, print, network, and AV hardware including but not limited to routing hardware, computers, laptops, monitors, printers, and telephony equipment. Equipment serviced is subject to change as business needs dictateInstall, maintain, and repair cabling in various commercial buildings, Provide cable management at end user and network equipment locations.Provides end-user software and hardware troubleshootingApplies basic diagnostic techniques to identify problems, investigate causes, and recommend solutionsAssists in the administration of e-mail, Microsoft office, etc.Provides remote support access through desktop mirroring and other remote access applications for worldwide sites

Configure hardware, devices and software to set up work stations for employees.Remove malware, ransomware and other threats from laptops and desktop systems.Help streamline repair processes and update procedures for support action consistency.Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.Perform duties in accordance with applicable standards, policies and regulatory guidelines topromote safe working environment.

Mapped current business and operational processes and recommended areas for improvement.Reviewed files, records and other documents to obtain business information and key data informingresponses to development requests.Followed up with clients to verify optimal customer satisfaction following support engagement andproblem resolution.Configured hardware, devices and software to set up work stations for employees