Don Feely Email & Phone Number

Edmond, Oklahoma, Us

Technical Case Management and High Touch Technical Engineer for several major accounts.Deliver Tier-2/3 remote support to customers with multi-vendor network devices.Assign proper resources to support customer network issues for customer encountering issues with various OEM platforms and technologies.Mentoring and training of junior and newly hired engineersDelivering superior network support to contracted customers.Focus on building a superior working relationship with our partners and customers.

Edmond, Oklahoma, Us

Deliver Tier-2 remote support to customers with multi-vendor network equipment to timely resolve problems.Assist customers with troubleshooting simple to complex network, hardware, and software issues (Primarily Cisco Systems). Technical Case Manager for multiple customer accounts.

- Owner | Primary Photographer- I help you as an entrepreneur, business, or professional to apply strategic use of photography to create image content that will make you feel proud and help you build your brand, and elevate your expert status by creating rapport with the audience in your network.- Striving photographer in the Raleigh/Durham and surrounding areas - Specialize in Portraits | Family | Children | Professional Headshots | Seniors | Events, and Sports- Member in good standing of Professional Photographers of America (PPA), Professional Photographers of North Carolina (PPNC) and, International Freelance Photographers Organization (IFPO)

⁃ Community volunteer with young men in grades 6th - 12th. ⁃ Focusing on Mentoring | Education | Health & Wellness | Economic Empowerment. ⁃ We focus on education, awareness, and public policy issues that disproportionately affect African Americans. ⁃ Serve as role models for this age group through our "Mentoring the 100 Way Program". ⁃ Our educational programs seek to help youth meet their academic goals and reinforce the importance of academic success.

Recruit and encourage new cyclist to participate in ADA cycling events.Provide fundraising tips to raise funds to educate those affected by diabetes.Assist new cycling teams or individuals in registering for ADA cycling events.Provide assistance to American Diabetes Association staff members.

• Architect testbed design, test plans, and feature coverage across multiple platforms and code base.• Provided team with technical leadership to ensure new projects were completed on time and properly documented.• Tested wide range of Layer 2 and Layer 3 protocols to include VLANs, QoS, EIGRPv4/v6, OSPFv2/v3, BGP, IS-IS, Static Routing, IP Multicast v4/v6, SNMP, HSRPv4/v6, DHCPv4/v6 and Wireless.• Built, configured and validated each network platform or technology against the test plan.• Platforms: Nexus7K/5K/3K/2K, Cat6K/4K/3K, and Virtual Machine (VM) management.• Utilized Cisco internal test applications, Spirent Avalanche TestCenter, Agilent Network, Ixia Testsuites, and SilverCreek SNMP Server to test configured protocols and technologies.• Mentored Junior Engineers.

• Performed customer recreates in a lab environment on WAN and Routing Protocols technologies.• Debugged complex customer report network/technologies issues.• Defect submission to Software Development teams.• Utilized Ixia IxNetwork application and Cisco internal test tools to generate traffic.• Familiar with operation of AAA (Authentication, Authorization & Accounting) functionality on Cisco products and RADIUS ISE servers.

• Prepared test plans and performed test on Cisco and competitors products.• Wrote comparison matrix to compare the features and capabilities of Cisco and other vendor compatible products.• Utilized Spirent Smart-bit hardware and software applications (Smart-flow, Smart-Windows, Web-Suite Balancer, Tera-Router and Ad-tech router tester) for performance testing.

San Jose, Ca, Us

• Team & Technical Leader for RTP Gold Partner Support Team.• Provided customer support and network troubleshooting for Cisco Certified Partners.• Debugged broad and complex networks with mixed media and protocols.• Focal contact engineer for eight Cisco Systems top reseller accounts and provided support on a worldwide basis.

San Jose, Ca, Us

• Provided second line telephone/email/fax consultation to independently debug complex Interior/Exterior Routing Protocols.• Assisted customer with configuring and troubleshooting RIPv1/v2, IGRP, EIGRP, OSPF, BGP4, IS- IS, and IP Multicast routing problems.• Utilized the Technical Assistance Center lab to perform customer network recreates.• Acted as Team Lead for Routing Protocols and Fast Track Engineering Teams.

Dallas-Fort Worth, Texas, Us

• Provided telephone support to Travel Agencies and Airports that utilized American Airlines SABRE System.• Worked directly with long distance service carriers to restore service in a timely manner.• Installed Local Area Network equipment to include cabling, network servers, client PCs.• Supported the daily operation of LAN and PC based systems.

Randolph Afb, Tx, Us

• Testing and Troubleshooting on Department of Defense secured communications network• Perform PM (Preventive Maintenance) on modems, cryptographic and tele-type equipment.• Security Clearance – Top Security and SCI (Sensitive Compartmented Information) while on active duty.• Received Honorable Discharge

Diploma

Diploma, Technical Drafting