General ManagementI fulfill an important administrative position leading and executing policies related to office and facilities administration, regulatory compliance requirements, HR processes, and other functions necessary in running a successful BPO business.Business Process Operations ManagementI lead teams of amazingly effective and highly flexible business process operators who specialise in delivering valuable and quality service to their clients.Training and DevelopmentI research, evaluate, and develop training curriculum and materials for subjects in Information Technology, Customer Service, Leadership and Management. Outsourcing ConsultancyI provide possible outsourcing strategies for companies/businesses who are considering to expand their operations using offshore outsourcing solutions.Sales and MarketingI contribute in formulating marketing strategies that drive product awareness with potential clients and lead a competent sales team to improve sales and overall market-share.Quality ManagementI specialize in analyzing historical and current company and/or staff performance to find potential areas for improvement in processes and procedures.