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Don Fernandez is listed as General Manager at Dfern BPO Solutions, a with 10 employees, based in Metro Manila, Philippines. AeroLeads shows a matched LinkedIn profile for Don Fernandez.
Don Fernandez previously worked as Director for Operations at Theunijobs and Manager - Client Relations and Sales Team at Theunijobs. Don Fernandez holds Bachelor Of Arts (B.A.) from Colegio De San Juan De Letran.
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General ManagementI fulfill an important administrative position leading and executing policies related to office and facilities administration, regulatory compliance requirements, HR processes, and other functions necessary in running a successful BPO business.Business Process Operations ManagementI lead teams of amazingly effective and highly flexible business process operators who specialise in delivering valuable and quality service to their clients.Training and DevelopmentI research, evaluate, and develop training curriculum and materials for subjects in Information Technology, Customer Service, Leadership and Management. Outsourcing ConsultancyI provide possible outsourcing strategies for companies/businesses who are considering to expand their operations using offshore outsourcing solutions.Sales and MarketingI contribute in formulating marketing strategies that drive product awareness with potential clients and lead a competent sales team to improve sales and overall market-share.Quality ManagementI specialize in analyzing historical and current company and/or staff performance to find potential areas for improvement in processes and procedures.
Listed skills include Training And Development, Computer Hardware, Systems Design, Quality Management, and 11 others.
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A career timeline built from the work history available for this profile.
Pasig, National Capital Region, Philippines
As the General Manager and Operations Director, I direct and coordinate the internal structure of the organization based on policies, goals, and objectives to ensure an effective working environment and that deliverables are consistently handed-over to our clients in the highest possible quality standards.
Initially working with Unijobs Global Founder, Jarrod Kanizay, I managed a team of Client Relations Managers and Site Administrators for the Unijobs brand. Unijobs is a premier Australian Job Advertising resource for Higher Education and Research Institutions. Through my leadership, the Client Relations Team was able to drastically improve their sales and customer service performance with the introduction of skills development training, operating standards, and quality assurance guidelines.Because of the Unijobs' success, highly supported by my team here in the Philippines, TES Global, the leading Educational Resources Company based in London, acquired Unijobs Global through Times Higher Education, which was their flagship brand for their higher education Line of Business (LOB). The acquisition introduced more processes that are currently being handled by my team and also opened the doors to further collaborative opportunities with colleagues from all over the world.
Dilg National Capital Region Office
Other employees you can reach at dfernsolutions.com. View company contacts for 10 employees →
Rayanne Jaye Hernando
Colleague at Dfern Bpo SolutionsQuezon City, National Capital Region, Philippines
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RJ
Rayanne Jaye Hernando
Colleague at Dfern Bpo SolutionsPhilippines
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MM
Marcus Mathew De Leon
Colleague at Dfern Bpo SolutionsQuezon City, National Capital Region, Philippines
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AA
Antonio Aresu
Colleague at Dfern Bpo SolutionsBergamo, Lombardy, Italy
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Nica Silva
Colleague at Dfern Bpo SolutionsGeneral Trias, Calabarzon, Philippines
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PT
Paula Trinidad
Colleague at Dfern Bpo SolutionsCainta, Calabarzon, Philippines
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LA
Laira Andrea Austria
Colleague at Dfern Bpo SolutionsAntipolo, Calabarzon, Philippines
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MR
Mary Rose Joana Pecson
Colleague at Dfern Bpo SolutionsCalabarzon, Philippines
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MJ
Maria Juliet Liao
Colleague at Dfern Bpo SolutionsTaytay, Calabarzon, Philippines
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MB
Moses Bradley
Colleague at Dfern Bpo SolutionsBoerne, Texas, United States
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Quick answers generated from the profile data available on this page.
Don Fernandez works for Dfern BPO Solutions.
Don Fernandez is listed as General Manager at Dfern BPO Solutions.
Don Fernandez is based in Metro Manila, Philippines while working with Dfern BPO Solutions.
Don Fernandez has worked for Dfern Bpo Solutions, Theunijobs, Department Of The Interior And Local Government, National University Of Singapore, and United Overseas Bank Limited.
Don Fernandez's colleagues at Dfern BPO Solutions include Rayanne Jaye Hernando, Rayanne Jaye Hernando, Marcus Mathew De Leon, Antonio Aresu, and Nica Silva.
You can use AeroLeads to view verified contact signals for Don Fernandez at Dfern BPO Solutions, including work email, phone, and LinkedIn data when available.
Don Fernandez holds Bachelor Of Arts (B.A.) from Colegio De San Juan De Letran.
Don Fernandez is listed with skills including Training And Development, Computer Hardware, Systems Design, Quality Management, Workforce Management, Sales Operations, Customer Service, and Business Process Design.
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