Don Filer Email & Phone Number

Greater Atlanta Area

Lead Project Management Office which partners with IT to plan and deliver technology projects utilizing agile concepts and principles

Greater Atlanta Area

Responsible for all aspects of worldwide foreign language program as well as data-driven strategic areas for flight attendants

Greater Atlanta Area

• Sole person responsible for all aspects of labor relations with all Delta’s Canadian unionized employees – including negotiations, grievances, and interfacing directly with Labour Canada• Led a cross-divisional team of internal and external resources to ensure the Company met its National Mediation Board requirements in the largest series of airline representation elections to date (5 elections, 50,000+ employees – span of less than 3 months)• Received Delta’s Chairman's Club Award - the highest honor for a Delta employee signifying the recipient is the "best of the best”• Attained Project Management Qualification, Delta’s highest certification for project managers• Led teams that created side-by-side pay, benefits, and work rules benchmark comparisons for multiple front-line work groups versus the competition. Partnered with operating divisions to communicate results in successful positive employee relations efforts (50,000+ employees remained union free)• Acted as primary liaison between Delta and six major competitors utilizing long-term relationships for intelligence gathering and coordination (relating to HR issues)• Partnered with International HR and outside counsel on Canadian disciplinary issues, labor contract administration, and in the creation of mandatory Canadian HR policies• Worked with operating divisions and frontline seniority integration teams to ensure fair and equitable seniority integration due to merger with Northwest Airlines• Envisioned, developed and managed unique databases to track issues and grievances for 12,000 member pilot group and Canadian workforce• Relied upon to provide confidential intelligence and information during potential merger and acquisition analyses• Created “Live Contract” to immediately reflect mid-contract changes made to the pilot collective agreement. Also created “Annotated Contract” to capture contractual interpretations and ensure consistency in rendering contractual language advice

Greater Atlanta Area

• Key member of negotiating committee that achieved $1 billion in annual pilot cost savings and staved off bankruptcy at that time• Developed relationships with other airlines and created benchmarking comparisons

Greater Atlanta Area

• Represented Delta as APDC Aircrew Representative (international airline association)• Led internal negotiation team that achieved a first labor contract with the Transport Workers Union, in part leading to the Pilot Ground Training Instructors’ subsequent return to non-union status• Chaired cross-divisional team which developed and implemented industry-leading HR policies to be invoked in the event of an aircraft accident• Process mapped and re-engineered over 100 Human Resources data management functions and pursued initial investigation and benchmarking for a technology-enabled Employee Service Center

Greater Atlanta Area

• Key team member that generated annual revenue of over $7 million through insourcing of training services• Responsible for sales, contract administration, interdepartmental coordination, and procedure standardization

Greater Atlanta Area

• Increased revenue 75% in year-over-year results for the insourcing of training services• Oversaw market-price benchmarking, customer relationships, bidding and contracts• Partnered with ACS to outsource cabin cleaning

Greater Atlanta Area

• Conducted analytical studies and revised company policy and procedure manuals• Coordinated Human Resources issues during the Pan American Airways acquisition

Greater Atlanta Area

• Supported branch activities including supervision of branch staff