Don Fitzpatrick Email & Phone Number

Infrastructure Project Manager, Windows 2012 Lifecycle Management, Health Care Business (HCB)Led projects to refresh Microsoft Windows Server 2012 technology to Microsoft Windows Server 2019, personally responsible for decommissioning over 900 Windows 2012 servers in the environment. Team leader of the HCB server remediation team, reporting weekly on HCB and HCB Affiliate project progress using Microsoft PowerBI business intelligence software and managing the project financials.

Ashburn, Virginia, Us

Led projects to refresh Microsoft Windows and Redhat Linux server technology in the Care Delivery Technology Services organization of Kaiser Permanente. Led upgrade and deployment of physical servers to expand OB Fetal Monitoring capabilities and address critical needs in Northern California.

Noida, Uttar Pradesh, In

Directed transition of IT infrastructure organizations to HCL for multiple clients. Led transformation of two Direct Energy data centers designed to support a new SAP and Genesys IVR environment. Scope included servers, storage, networking, and security systems supporting call centers and back office personnel in Guatemala, Manila, Toronto and Houston.

Global Technology Solutions Group, Consultant Consulted on Corning Life Sciences acquisition of Becton Dickinson Labware IT infrastructure integration. CGI, Proposal Consultant Developed transition and transformation management volume text for City of San Diego, California Orange County and State of Texas re-procurement proposals. Led aspects of proposal work during down select.Progressive IT, Executive Program ManagerLed Windstream Communications data center relocation and transition from Ohio to Arkansas

Armonk, New York, Ny, Us

Directed transition, transformation and consolidation activities for IBM on $1B State of Texas account. • Led 150 FTEs and managed annual labor budget of $35M on State infrastructure outsourcing initiative.• Managed over 2500 contract deliverables on the engagement.• Migrated and consolidated mainframe, server, storage, print, mail, tools technologies, and ITIL-based enterprise processes from 27 State of Texas data centers into two IBM managed data centers. Migrated standalone Agency storage to SAN and centralized Operations.• Virtualized and migrated several thousand critical application servers on RISC and Wintel platforms.• Defined and implemented dual data center disaster recovery solution for Agency systems and applications.• Redefined and deployed local area networks to support server and systems virtualization and consolidation solution.

Armonk, New York, Ny, Us

Led operational, organizational, $30M P & L and customer satisfaction efforts across 32 IBM Global Services contracts at WalMart Stores, Inc.- Increased revenue 30% over prior year.- Deployed 4,500 IBM blade servers to Walmart Stores in North America and provided ongoing operational support for the servers and selected applications. - Provided ongoing operational support for IBM technologies in Walmart data centers.

Armonk, New York, Ny, Us

As senior IBM manager, led 162 Architects, IT Specialists, Project Managers and administrative support personnel and managed computing services on $1B NASA UNITeS contract. Responsible for $25M labor budget.• Directed operational support and service delivery for NASA's Marshall Space Flight Center computing services and selected Agency-wide systems, including mainframes, servers, storage, operations, service management, property management and disaster recovery.• Reduced operating costs in organization by approximately $1M within one year by upgrading technology, consolidating government furnished equipment (GFE), eliminating nonessential assets and redeploying personnel to cover position vacancies.• Achieved Program Evaluation Board (PEB) scores of 93% at start up as part of the UNITeS team.• Led transition of in-scope functions and towers to IBM from incumbent provider.Executive Program Manager, Federal and CivilianLed data center services portion of winning NASA UNITeS outsourcing proposal in response to its RFP. Identified as key personnel in contract.• Drove technical volume of USDA RFI to provide a disaster recovery solution for one of its environments. • Contributed to Center for Medicare and Medicaid Services (CMS) outsourcing RFP as a technical SME.

Armonk, New York, Ny, Us

Led IBM ebusiness hosting center implementation effort to physically fit up, equip, test and certify physical and logical environments of 9 ebusiness hosting centers. Later managed cost reduction and customer satisfaction efforts for ebusiness hosting centers within organization.

Armonk, New York, Ny, Us

Resolved operational, organizational and service delivery issues on troubled eCommerce accounts across the Distribution Sector. Implemented corrective action to improve staffing, address startup challenges and elevate customer satisfaction.

Armonk, New York, Ny, Us

- Managed transitions and transformations for customers based in the Southern quadrant of the U.S. Accountable for the planning, execution, cost and customer satisfaction of transitions in this section of the U.S.- Reviewed the strategic outsourcing business of IBM Japan and Australia to facilitate improvements in migration, relocation and transition management processes within the strategic outsourcing business of the organizations.- Developed aspects of IBM's strategic outsourcing model with a small group of other IBM employees to compete against EDS in the managed services business.- Performed systems programming and problem resolution activities for system-level software. Performed network rollouts and system implementations across North America.

Master Of Science (Ms), Computer Information Systems

Bachelor Of Science (Bs) Bachelor Of Arts (Ba)