Experienced Electrical and Electronics Engineer with demonstrated history of working in Automobile Industry, skilled in Microsoft Excel, word, PowerPoint, outlook, customer service, sales and engineering.Role Responsibilities• Building and maintaining strong relationships and communication with key corporate customer accounts.• Build on customer confidence and act as a trusted advisor.Hold regular, scheduled fleet strategy meetings with all customers, monitoring and highlighting all fleet trends.• Identify key staff within key customer accounts to cultivate the relationship, maximise profit and increase revenue.• Provide customers with analytics and additional reporting mechanisms for effective fleet management solutions.• Provide expert information on fleet policies, vehicles fit for purpose and cost saving initiatives. • Responsible for the fleet renewal cycle of each customer understanding the contract terms, risks and opportunities. • Maximise customer retention and profitability by creating strategies to develop customer service excellence, upselling of other products and services and effective reporting. • Track, review and analyse all customer survey feedback to develop plans to increase ratings and address customer concerns.• Understand customer needs, ensuring service delivery is best in class.• Developing and maintaining a current knowledge and understanding of all products and services provided by the company and maintaining, always, a professional and ethical relationship with customers when representing the company.• Keep up to date with legislative, industry and product developments to provide appropriate and accurate advice.• Gain solid knowledge of competitors and market trends. • Take ownership of customer issues arising, working collaboratively with colleagues across other functions for swift resolution.• Assist the Customer Support team with customer inquiries and account management responsibilities.