Don Frazee Email & Phone Number

Austin, Tx, Us

Austin, Texas Metropolitan Area

Supporting President of Espili LLC. Responsible duties include: strategic advisor, project management, communication, administrative tasks, people management and other assigned duties.

Austin, Texas Metropolitan Area

• Project Manage current and future business investments and development projects • Projects include bar/restaurants, real estate, import/export and manufacturing• Return on investment scenarios, research new market opportunities and oversee growth projects, sales projections and forecasting revenue• Demographics, property evaluations, regulations and area growth investigations

Austin, Texas

• Managed high level cross-functional / cross-team agile and waterfall projects including technical, marketing, and training curriculum projects• Coordinate the Release Planning for Intertek Alchemy’s major products and services• Member of the PMO team driving standardization and optimization for Alchemy Project Management• Lead the yearly research and development (R&D) tax credit that totaled over $300K a year in tax credits for the Alchemy division of Intertek

Austin, Texas

• Technical consultant for website creation and design https://wtficehouse.com/ • Set up of the IT ecosystem / POS• Marketing and launch planning/implementations for grand opening

Austin, Texas Area

• Deployment manager for TRIAD® Customer Manager North America and Canada• Led projects greater than $1M in revenue• Developed complete RFP responses and SOWs • Managed profitability margin for projects• Host project steering committee meetings

Austin, Texas Area

Led multiple project efforts with high risk, subcontractors, high dollar value or multiple resources. Responsibilities included commercial, financial and technical success of applications and solutions. Drove project schedules, profitability and customer satisfaction. Led the eCommerce migration from an open source platform to the Hybris content management system for liquidationchannel.com.

Austin, Texas Area

Drove multi-million dollar IT projects to on time delivery for $56B Fortune 100 Firm. Led a team of 10+ Project and Product Managers deploying new innovation capabilities for dell.com, a site that receives approximately one billion visits per year, supports 34 languages, processes one purchase order every two seconds, and is “Googled” one million times per day. • Drive strategy and manage full lifecycle management of web capability planning, design, development, customer relationship… Show more Drove multi-million dollar IT projects to on time delivery for $56B Fortune 100 Firm. Led a team of 10+ Project and Product Managers deploying new innovation capabilities for dell.com, a site that receives approximately one billion visits per year, supports 34 languages, processes one purchase order every two seconds, and is “Googled” one million times per day. • Drive strategy and manage full lifecycle management of web capability planning, design, development, customer relationship management, content management system metadata / taxonomy and workflow. Experienced in Microsoft, Linux, web server content / web management framework, CMS, CRM and Agile development methodology. • Lead global innovation deployments for online platform capabilities focused on purchase and support including: the purchase path, product configurator, cart & checkout, online diagnostics, portal integration, digital fulfillment, warranty renewal, community, search engine optimization, manuals/content, and contacting support online. • Responsible for programs consisting of a yearly combined $7M+ IT operating budget.• Manage, track and report key performance metrics. Present to internal and external executives the online; campaigns, project status and capability deployment roadmap. • Managed global cross functional organization coordination, prioritization of technology roadmap planning and site optimization and simplification. Provide thought leadership for building brand and evangelize the company’s products, solutions and services. • Deployed $90M worth of “Test and Target” winners and $30M worth of compliance-related risk avoidance in the Cart & Checkout space. Deployed programs are projected to accumulate over $25M in Opex savings and Customer Experience improvements in 2013 & 2014. Show less

Austin, Texas Area

Lead global deployment of new dell.com dynamic online platform and UI design for the Consumer, Small and Medium Business, Public and Large Enterprise segments. Manage a team of project/deployment managers that focus on delivering technologies, revenue, margin, and a world class online shopping experience.• Understanding features common to all content management systems train and globally deploy Microsoft SharePoint CMS web content capabilities that create, publish, manage and control online… Show more Lead global deployment of new dell.com dynamic online platform and UI design for the Consumer, Small and Medium Business, Public and Large Enterprise segments. Manage a team of project/deployment managers that focus on delivering technologies, revenue, margin, and a world class online shopping experience.• Understanding features common to all content management systems train and globally deploy Microsoft SharePoint CMS web content capabilities that create, publish, manage and control online dynamic content in 151 countries and 26 languages.• Deploy new User Interface design that seized advantages of the new CMS dynamic capabilities. The successful launch of this program delivered an incremental $39M in revenue in 2011. The new Consumer and Small and Medium Business site won the prestigious “Webby Award” in the IT/Hardware online space. • Coordinate with key stake holders and business partners (internal and external) to author marketing and technical requirement documents for online capabilities that included; product / solution description, success factors, target markets, risk and mitigation, deployment schedule and financial plans.• Deploy over 7 major IT code launches per year on dell.com, managing feature intake, prioritization, source code management, “git” version control, user acceptance testing and code deployment. Show less

Austin, Texas Area

PG World Wide Program Manager (Dell - PG Program Mgmt. Sr. Consultant) Product Group Program Manager in charge of the client systems recovery programs for shipping systems. Focus on managing risks and issues using appropriate escalation and communication techniques. Establish clear objectives and deliverables supporting Dell’s business model objectives.• Program Manager for the Dell Resource CD/DVD. A global product that is shipped with all client systems that contains; software… Show more PG World Wide Program Manager (Dell - PG Program Mgmt. Sr. Consultant) Product Group Program Manager in charge of the client systems recovery programs for shipping systems. Focus on managing risks and issues using appropriate escalation and communication techniques. Establish clear objectives and deliverables supporting Dell’s business model objectives.• Program Manager for the Dell Resource CD/DVD. A global product that is shipped with all client systems that contains; software, drivers and downloads.• Deploy the “PC Restore” initiative that restores a Dell PC to its factory default condition.• Deploy and sustain the Dell “DataSafe” initiative. This service is a local application installed on Dell Inspiron, Studio and XPS computers.• Lead global core teams, establish schedules and facilitate testing and deployment for programs.• Manage major risks and issues through effective contingency plans and proper escalation.• Track progress, report status and make necessary corrections to achieve program goals.• Work with the global cross functional teams to develop and sustain quality and customer experience goals. Show less

Austin, Texas Area

Lead the global service team to ensure a successful product launch in accordance with the Phase Review Process. Develop and execute a global service strategy that enables a smooth product launch. This strategy includes: parts readiness, integration of diagnostics into tech support tools, tech support training, repair center readiness, warranty terms and conditions, tools effectiveness analysis and corrective action, service offerings, ongoing service support, and service stock quality.•… Show more Lead the global service team to ensure a successful product launch in accordance with the Phase Review Process. Develop and execute a global service strategy that enables a smooth product launch. This strategy includes: parts readiness, integration of diagnostics into tech support tools, tech support training, repair center readiness, warranty terms and conditions, tools effectiveness analysis and corrective action, service offerings, ongoing service support, and service stock quality.• Globally deployed “Dell Connect” a simple online access tool that allows a Dell service and support associate to access your computer through an internet connection, diagnose your problem and repair it.• Responsible for Dell Support, PC Tune-Up (Automated and Assisted), PC Check-Up, Dell Network Assistant.• Risk management: identified risks in order to define and deploy contingency and prevention plans.• Promoted consistent use of defined processes within internal support teams and our suppliers.• Responsible for deploying the support for Vista operating system – education, support processes, and online information.• Deployed the “Media Reduction Initiative”, saving Dell over $2M per year.• Managed the launch of over 15 products and service programs each year. Show less

Austin, Texas Area

Service Readiness Manager for Consumer Technical Support. Liaison between cross functional departments including: Product Development, America Services, Operations, Marketing, Customer Care and Sales teams. Develop, define, and implement; training, support policies and procedures. Design support channels and queues for products and services. Responsible for tracking all new product and services roadmaps for Consumer Technical Support.

Austin, Texas Area

Effectively manage all aspects of a 20+ technical support team(s) including; performance, career development, training, and employee accountabilities. Resolve technical and customer satisfaction issues for escalated customers. Engineer efficient workflow processes and goals for technical support teams.