- Provided comprehensive desktop IT support for clients, handling Windows 10/11, Microsoft 365, and hardware/software issues via phone, email, and in-person interactions.- Conducted troubleshooting for server and network infrastructure, cybersecurity incidents, and network switches/firewalls, ensuring system reliability.- Performed regular maintenance, troubleshooting and improvement of client systems infrastructure.- Proactively identified software/network upgrade needs, conducted root cause analysis, and improved network performance.- Provided Service Delivery deployments, maintenance and troubleshooting

Internal IT Support

- Proficient in Microsoft server systems, Active Directory, security groups, and network essentials, ensuring smooth operation.- Efficient troubleshooting of connectivity issues.

The Maintenance Engineer is responsible for handling all maintenance work which can be performed remotely.Maintenance tasks can include but are not limited to:- Check backups are working and perform test restores- Check Servers and Storage are configured to best practice- Check Server alerts and monitoring are working properly- Check Firewalls are configured properly and services are running- Install Updates and Firmware to Servers, Storage, Firewalls and Switches- Update system documentation- Maintain User accounts and audit Security Permissions

Bantastic Mi is a modern Vietnamese food catering company located in Perth, WA.- Manage a team of 8 individuals- Oversee food preparation, production and logistics for over100 events and 20 private catering jobs each year- Develop an effective kitchen workflow which increases theefficiency by 300%- Implement point of sale system via Square app- Build a professional online presence for the company byapplying self taught marketing skills- Instruct staff to follow food safety procedures and eliminatephysical hazards in the workplace- Improve administration efficiency by oursourcing tooverseas administration supplier

Daily operation managementStaff development and training

- Provide support to students/ teachers with Microsoft software and printing jobs- Troubleshoot customers' problems and technical printing issues

- Assist customers with the selection of products and customer enquiries (stock availability, price, complaints, delivery arrangement and telephone enquiries)- Liaise with fellow salesperson, administrator, stockperson, head office personnel and warehouse personnel- Utilise company’s database system- Prepare finance arrangements (invoices and contracts) adhered to company policies, procedures and legislation

AIESEC is a global youth organization which promotes quality internship programs and practical leadership experience based in more than 110 countries. - Managed a team of four to achieve monthly sales KPIs and our main goals of raising work placements with Curtin University - Built positive partnerships through research, emails, cold-callings, networking and meeting with a diverse range of organisations and university faculties - Provided induction and up-skilling training to members regarding AIESEC product knowledge, soft skills, sales techniques and mock sale meeting practice - Tracked team KPIs through one on one coaching and team weekly resolution meetings - Planned and implemented an on-campus language program - SLAP (Second Language Acquisition program) - Developed the budget and timeline for SLAP projectAccomplishments: - Raised $2200 sponsorship for SLAP project in 2012 with Perth Education City, School of Marketing and Curtin Student Guild - Successfully enrolled 20 students to attend SLAP classes over 6 weeks

Taught English in 3 high school: National Hsinchu Commercial and Vocational High School, National Hsinchu Girls' High School and Hsinchu Commercial Vocational High School.• Conducted 120 English lessons for 700 high school and secondary school students• Topics discussed: cultural understanding, education system, environmental issues in Taiwan, inspiration & motivation and human rights• Represented Australian and Vietnamese cultures through participating in Global Village event

• Lead and coached a team of 3 young vibrant individuals• Conducted 6 interviews for Curtin and Murdoch university students who want to go on overseas exchange programs• Conducted 2 preparation seminars for students that passed the interviews• Contributed towards success of sending 18 students overseas to work on exchange programs in 2011