Drove talent acquisition for sales roles by sourcing, screening, and interviewing candidates. Managed client relationships, providing guidance and support throughout the hiring process. Successfully matched qualified candidates with client needs, contributing to their salesforce growth.

Spearheaded the launch of the first Canadian Brewhouse location in the majestic Canadian Rockies, overseeing the entire operation from the ground up. This encompassed managing the construction phase, recruiting and hiring a high-performing team, developing and delivering comprehensive training programs, and implementing efficient operational procedures. As General Manager, I was responsible for cultivating a thriving and profitable business in this prestigious and high-traffic tourist destination. My tenure at the Banff location was a truly rewarding experience where I honed my leadership skills and contributed significantly to establishing a successful presence for the Canadian Brewhouse brand in a new market.

As Operations Manager, I was a driving force in optimizing operational systems and elevating customer experiences at multiple Gyukaku Japanese BBQ restaurants across Alberta. My role encompassed a broad range of responsibilities, including: * Streamlining operational procedures: I meticulously analyzed existing workflows and implemented process improvements to enhance efficiency, reduce costs, and maximize productivity across all restaurant locations. * Elevating customer service standards: I developed and delivered comprehensive training programs focused on exceeding customer expectations, fostering a culture of hospitality, and ensuring consistent, high-quality service across all touchpoints. * Driving operational excellence: I played a key role in maintaining operational consistency and adherence to brand standards across multiple locations. This involved conducting regular audits, managing inventory control systems, optimizing staffing levels, etc. * Team leadership and development: I provided ongoing coaching and mentorship to restaurant teams, fostering a collaborative and high-performing work environment. This included performance management, conflict resolution, or team-building initiatives.My passion for operational efficiency and commitment to delivering exceptional dining experiences enabled me to make significant contributions to Gyukaku's success in Alberta.