Don Gratton Email & Phone Number

Scottsdale, Arizona, United States

Bend, Oregon, United States

Federal Way, Wa

* Play a key leadership role involving IT strategy planning and execution, KPI development, project management, technical deployments/configurations/repairs, troubleshooting, and vendor management for IT systems supporting 1.2K+ users. * Define and establish strategic vision, data-driven goals/KPIs, and comprehensive technology roadmaps to enable IT support staff to provide effective, timely support to users across the system. * Collaborate cross-functionally with executive managers and key internal stakeholders to develop IT strategy and KPIs in alignment with business goals while clearly communicating goals, expectations, and tasks to IT staff.* Recruit, train, and mentor IT systems/operations staff on all aspects of strategic IT project execution, day-to-day systems management, and vendor negotiations/contracting.* Guide and lead the internal IT team in executing and maintaining efficient IT helpdesk operations, in addition to contracting an external IT service provider to troubleshoot and resolve complex systems/software issues.* Oversee all key system installs, configurations, repairs, and upgrades while providing tailored, consultative services to users across the network to promptly resolve software/hardware issues. * Perform continuous evaluations of access control technologies, security issues, and safeguards in collaboration with compliance and audit teams to address security risks/loopholes and ensure system integrity.* Leverage best-in-class systems management and security assessment tools/platforms such as Microsoft SCCM and Secunia CSI to automate and streamline configurations, patches, and software deployments. * Lead negotiations with IT vendors to secure competitive pricing and preferential terms while conducting regular reviews of vendor/supplier performance to determine eligibility for contract renewal.

Auburn, Wa

* Served in a multi-faceted leadership role involving oversight of all operations at a church serving 1.5K+ members, including facilities and grounds maintenance, finance, and IT. * Drove critical growth projects for the church while maximizing returns on limited budgets by negotiating and securing favourable vendor contracts and training staff/volunteers to continuously improve productivity and service quality. * Managed the end-to-end planning and execution of major events and holiday programs to elevate the church’s profile within the community and increase attendance.

Federal Way, Wa

Manage Windows servers, desktops and peripherals using Active Directory, DNS and DHCP. Installed, upgraded and configured servers, desktops, network devices and backup solutions as necessary to ensure availability, redundancy, and improved network performance. Assisted team in resolution of hardware and software issues in person, via the telephone and email. Identified opportunities for and recommended process improvements. • Built, deployed, configured and maintained server systems in a multi-site domain.• Used CommVault backup software to ensure and manage tape library and offsite storage with Iron Mountain.• Provided onsite and remote assistance to end users for account management, connectivity and troubleshooting

Spearheaded all strategic growth planning and operational management for the rapidly growing church, including IT infrastructure administration, finance and accounting, HR, and media/advertising campaigns. Developed strategic vision, operational roadmaps, and team training/development programs to facilitate ongoing growth with limited budgetary resources.Devised and implemented targeted advertising campaigns that built awareness of the church and its mission, in addition to opening and managing a new $3.9M to support the church’s future expansion.