Don Graves Email & Phone Number

Camden County, New Jersey, United States

• Utilized SCCM to confirm that hardware scans were completed, ensuring that all devices were properly inventoried and tracked. This included over 10,000 devices across multiple locations.• Utilized SCCM to assign primary users to laptops and desktops, streamlining the device management process and improving device security. This reduced the time it took to set up new devices by 50% and made it easier to track device usage and identify potential security threats.• Developed and ran weekly reports for hardware that were out of compliance or not reporting into SCCM/System Center Configuration Manager. These reports helped to identify and resolve hardware issues before they caused downtime, saving the company an estimated $100,000 per year.• Utilized Excel to create VLOOKUP on-demand reports for sales data, enabling management to track key metrics such as revenue, conversion rates, and customer churn. Presented data analysis to management team on a monthly basis, identifying trend lines and opportunities for improvement. Recommendations led to a 10% increase in sales revenue and a 5% decrease in customer churn over a 12-month period.• Tracked and maintained a software license inventory for over 300+ applications, ensuring compliance with licensing agreements. This included auditing software usage, managing license renewals, and working with vendors to resolve any licensing issues.• Utilized ServiceNow to create tickets and generate reports for IT incidents, service requests, and change requests. This improved the efficiency of the IT service desk by reducing the time it took to resolve tickets by 20%. It also improved visibility into IT operations by providing real-time insights into ticket volume, backlog, and resolution times.

Moorestown, Nj

• Held bi-weekly Asset Management meetings to ensure proper inventory levels for Business units and Executive support team, resulting in improved asset tracking and utilization.• Served as General Manager in the day-to-day operational oversight of IT operations, ensuring that IT services were delivered efficiently and effectively.• Prioritized and managed all IT hardware procurement, ensuring that the company had the right IT hardware in place to meet its business needs.• Negotiated contracts with vendors, securing favorable terms and conditions that saved the company money.• Managed the IT hardware life cycle, from procurement to disposal, ensuring that IT hardware was used efficiently and disposed of properly.• Managed all IT-related problems, quickly and effectively resolving issues that impacted users.• Maintained relationships with vendors, potential competitors, and other market experts, staying up to date on the latest IT trends and technologies.• Performed supplier management, measuring and monitoring supplier performance, ensuring that SLAs were met.• Managed all TCO levers, including demand, volume, compliance, and process improvement, ensuring that the company was getting the best value for its IT spending.• Established standards and best practices for software life cycle management, ensuring that software was deployed and managed securely and efficiently.• Led multiple high-exposure IT projects, successfully delivering projects on time and within budget.• Used Service Now to create tickets and generate reports, providing visibility into IT operations and ensuring that issues were resolved quickly and efficiently.

United States

• Reduced capital expenditures by $250k by negotiating 28% discount on new laptop purchases.• Developed and executed plan to sell surplus IT equipment to generate $50k in new revenues; identified customers and negotiated sales terms in conjunction with Contracts Department• Produced $23k in cost savings by negotiating 45% off the purchase of desktop memory.• Achieved nearly $15k in savings off new monitor purchases.• contract negotiations

Greater Philadelphia Area

Procurement: Execute order fulfillment of laptop and desktop computers, printers, uninterrupted power supply devices and headsets for ACE locations across North America. Interface with vendors for delivery, installation and configuration of same. Consults with and makes recommendations to IT users on selection of hardware and software products to address business requirements to include research and testing of new technology as well as Support mobile workforce.Technology Asset Management: Point of contact for removal and retrieval of ACE technical assets from ACE North America offices when they are no longer needed. Manage redeployment and disposal process. Manage asset inventory and IT related budget tracking of what is deployed in the environment to include replacing equipment that is end of life. Audits documented procedures for technology related issues for new hire and terminating employees of ACEAudio, Video and Web Conferences: Setup and monitored 20 – 30 audio, video and web conferences per month to include training, account creation and web maintenance when required. Support of 25 video conference endpoints. Consult with vendors, to include negotiation of service agreements, as well as make recommendations on new technology available. Coordinate and co-manage Executive level conferences across ACE NA.End User Service: Manage vendor for help desk and desk side support for ACE Technology Including:ACE IT Service RequestsACE IT Networks in the Areas of Data through Video/VoiceACE IT Data Security and AuditACE IT Refresh and Restacking ProjectsHandles customer escalations and provides technical support and guidance and works with vendors to resolve Tier 2 and Tier 3 issues. Responsible for documenting solutions to problems and developing end-user guidelines.

A.S.,, Specialized Technology

Certified Hardware Asset Management Professional (Champ),

Education record