• Provide end user training and onsite support during implementation at client facilities for technology based solutions utilizing adult learning techniques. • Assist with the development and improvement of training material, job aides and best practice processes.

• Successfully managed branch office and onsite staffing operations throughout the Midwest region.• Assisted with operations in various other regions nationally

• Functioned as a member of the Senior Leadership Team.• Managed all onsite staffing locations• Assisted and consulted on the implementation activities for Onsite and Managed Service Provider (MSP) staffing solutions at multiple sites simultaneously.• Assisted and consulted on the opening of over 60 new branch offices.• Managed the company IT infrastructure while simultaneously reducing expense by more than 85% and improving help desk resolution time by 70%. • Responsible for data management including all client and company reporting.• Successfully managed entire company procurement including but not limited to lease negotiations, furniture, office supplies, computers, telecommunication systems, copiers and any capital expense items. • Successfully planned, installed and configured electronic time and attendance systems at client sites. • Responsible for identifying any and all opportunities for process improvement.

• Successfully planned, delegated and executed implementation activities for large onsite staffing solutions at multiple sites simultaneously.• Maintain financial and operational compliance during implementations. • Set and adjust the priorities of the implementation and client services.• Present client updates, reports and creatively solve client issues.• Analyze results and progress of critical operations components.• Assist with writing long-term operational plans.• Hire and train new on-site service teams.

• Facilitated the training and implementation of new computer software used for Point of Sale, Inventory Management and Billing for a nationwide telecommunications company.