Don Grey Email & Phone Number

Los Angeles, Ca, Us

Redmond, Washington, Us

Lead Infrastructure engineering / Infrastructure Helpdesk and Productivity (Promotions, Disciplinary actions, Career Growth, Terminations).Responsible for Infrastructure tooling, Azure Pipelines and Build Farm.Champion resource allocation and justify the need for removal or increased headcount. Restructure the organization based on need which can include moving people around for best fit, creation, and removal of engineering groups.Document and model expected behavior for Operational Awareness of critical services and including incident response.Provided guidance, approval and direction while prioritizing or deflecting requests / randomizations from other teams and studio leadership.Champion processes which provide better studio support and provide better work life balance.Collaborate with other teams at Microsoft to increase scalability, stability and decrease number of outages and outage length.Team Decreased build times by 80 percent. Increased number of builds per week by over 100x.Tailor leadership style to situational needs: I practice Servant leadership when practical. Delegate when appropriate and provide direction, guidance, support, and deflection when necessary.Decreased turnover while increasing engineers’ happiness during critical crunch period.Fill critical missing roles to ensure smooth release including Build Engineer, Operations, and Site Reliability Engineer.

Irvine, Ca, Us

Lead Corporate Applications engineering personnel (Promotions, Disciplinary actions, Career Growth, Terminations).Responsible for reliability and performance of Corporate Application supported applications.Collaborate with other departments on resourcing, support and requirements for product implementations.Provide guidance on roadmap and long term strategic vision.Monitor, debug and resolve issues in test, production, staging and development environments for Corporate Applications supported products.Triage issues, delegating when necessary taking into account priority of the ticket as well as workload.Provide support, training and guidance for ServiceNow and Atlassian product engineering teams.Work with stakeholders and leads from other teams to resolve issues and provide technical guidance.Responsible and accountable for engineering deliverables stability, performance and output.Work directly with Activision on implementation, requirements and support of internally written Corporate Applications tools deployed to Activision.Work with QA to ensure high levels of quality and consistency across the portfolio through automated, manual and regression testing.

Irvine, Ca, Us

Led the site reliability team responsible for game development support (Promotions, Disciplinary actions, Career Growth, Terminations).Collaborated with Game Team management on team vision, goals, and performance.Designed and implemented debugging tools to help with hard to resolve production issues.Created standards and training for tools and programming languages to improve the development skills of the site reliability team. Provided guidance for primarily operation focused system engineers to make the transition to creating automated tools.

Irvine, Ca, Us

Led 30+ Service Tech Engineers Globally in 4 locations (Promotions, Disciplinary actions, Career Growth, Terminations).Communicated with other Global Blizzard Leadership to implement plans based on feature requests, improvements and general feedback.Worked with production to ensure all projects are delivered on time and above quality goals.Worked with Site Operations Leads to handle Service Technologies site issues (build outs, procurement, budgets, resource planning).Was responsible for all aspects of Service Technologies Engineering deliverables (Performance, Reliability, Stability, Resilience, Timeliness, Architecture, Quality).Acted as leadership for Global Service Technologies when interfacing with Blizzard Leadership.Coordinated with other teams leadership to resolve issues that surface during normal operations as well as major infrastructure changes.Monitored, debugged and resolved issues in production, staging and development environments for internal applications.Responsible for strategic and tactical planning for all engineering initiatives (Roadmap, Budgeting, Personnel, Architecture).

San Francisco, Us

Set direction and strategies for Engineering, Operations, Information Technologies, and Quality Assurance to support organizational goals.Worked closely with Art, Design and Production groups to create consensus on milestones and time frames based on prioritization, technical requirements, and quality goals.Implemented processes and procedures to ensure organizational objectives.Developed plans for managing, improving, and retention of talent inside the organization.Worked closely with Finance to upgrade company network and to create plan for future upgrades to minimize downtime and potential problems.Handled recruitment, hiring and training of employees including performance appraisals, promotions, disciplinary actions, terminations and recognition.Handled all aspects of development operations from redesigning the server backend architecture, restructuring the database schema, to creating automation to build, deploy and log testing environments.Implemented major IT projects including re-configuring the corporate network in multiple regions, implementing VPN tunnel for cross regional communication, and creation of deployment tools used for management and deployment of hundreds of services.Launched Chronoblade in Korea on Android and iOS (#1 free to play, #4 paid)

Irvine, Ca, Us

Led Austin Corporate Applications personnel in Austin(Promotions, Disciplinary actions, Career Growth, Terminations)Communicated with Customer Service Leadership in multiple regions to gather actionable feedback on problems and delegate to engineers to implement resolution plan.Handled production duties for all Austin based project. (planning, risk management, timelines)Handled day to day operations of the Austin Service Technologies site (build outs, procurement, budgets, resource planning)Was responsible for Reliability and Performance of technology applications used by Customer service.Acted as leadership for Austin Corporate Applications when interfacing with Blizzard Austin Leadership for day to day questions.Communicated with Customer Service Leadership in multiple regions to gather actionable feedback on problems and delegate to engineers to implement resolution plan.Coordinated with other teams to resolve issues surfacing in internal applications.Monitored, debugged and resolved issues in production, staging and development environments for internal applications.Triaged issues, delegate to other people when necessary, taking into account priority of the ticket as well as workload.

Irvine, Ca, Us

Monitor, debug and resolve issues in production and development WoW / SC2 / Diablo 3 environments.Build, maintain and monitor build / automation environment using Linux, Windows and Macintosh.Coordinate with multiple teams to resolve cross platform issues regarding Battle.net infrastructure.Design, Create and maintain tools to automate commonly performed Reliability tasks.

Irvine, Ca, Us

Reengineered Diablo III / World of Warcraft /Battle.net build servers to new build server framework.Maintained, updated and improved build server framework .Coordinated with QA to ensure smooth release of games and patches.Implemented and maintained Coverity, Cruise and other systems to improve code quality.Supported pipeline and tools critical to content delivery, patching and installation.Fixed issues and added features to legacy games (Diablo II, Warcraft III, StarCraft).

Irvine, Ca, Us

Re-Architected, implemented and maintained World of Warcraft build process. (Decreased build time from 8 hours to 2 hours).Maintained, updated and improved performance and reliability of Diablo III build process.Implemented Perforce, Subversion, Symbol Server, and other systems for development teams.Took ownership of Linux (RHEL) infrastructure, created IS processes and increased stability from average of 3 days uptime to 100+ days uptime.

Irvine, Ca, Us

Architected, implemented and maintained Diablo III build pipeline, automated build, test and distribution systems.Built tools to validate, import, test and get statistics of game assets.Consulted by Blizzard South BIIS Team to fix time critical issues.

Worked on team of programmers to create web based applications.Created tools to automate build process and supported product release.Evaluated, planned, installed, and supported all corporate applications and servers.

Developed and created systems to automate redundant tasks.Created tools and applications based on need for IT, sales, and manufacturing.Evaluated, implemented, and extended functionality of systems as needed by worldwide sales force.

Led IS support for 300 person Communications Software at Compaq Northwest Crossing campus.Architected, planned, and supported rollout of 400 workstations and 100 BDCs to remote offices.Created tools and scripts to support IS team.

Masters, Business Administration

Bachelor Of Science - Bs, Software Development

Associates Degree In Computer Languages, Computer Science

Computer Science