SNAPSHOT: I transitioned into a finance company, developing four businesses from ground up, including subprime lending group. Developed first-of-its-kind credit qualification algorithm that increased approvals while minimizing defaults and maximizing profitability.✅ SELECTED HIGHLIGHTS:🔹 Realized 85% successful completion of consumer subprime lending notes exceeding industry average 41.6%🔹 Implemented first-of-its-kind digital communication strategies to proactively interacted with customers upcoming obligations, which increased on-time payments🔹 Increased YOY revenue an average of 45% over 3 years🔹 Changed public perception by creating premium experience for customers that eclipsed traditional service standards by competitors and positioned company as industry leader🔹 Coached, mentored, and led cross-functional team of 10, earning reputation as enthusiastic, hands-on leader who values diversity and inclusion while removing obstacles and roadblocks to help others succeed🔹 Maximized profitability creating innovative business model that reduced acquisition costs and operational expenses while providing customers comparable products at lower pricing than competitors ✅ EXECUTIVE STRENGTHS:Strategic Planning and Execution | Human Capital Development | New Business Development | Vendor Management | Global Operations | Business Transformation | Project Management | Operational Agility | Business Startups | Change Management | Technology Integration

Develop a media platform including Web / Mobile / Print for an interactive experience in an enthusiast-driven market.Some responsibilities included GUI development / data deployemnt / design language. SELECTED HIGHLIGHTS:🔹 Utilized emerging technologies for a robust media experience 🔹 Early adopter of cloud-based SaaS dealer management software that helped position brand as cutting edge.🔹 Earned reputation as destination business through heightened use of digital and social advertising and marketing. 🔹 Project manged with responsibilities with beta testing and roll out. 🔹 Consulted with City of Louisville, KY government officials on strategic planning to boost region’s technology infrastructure. LEADERSHIP ASSESSMENT:Tends to be optimistic and relies on that optimism to engage and motivate others. Very people-oriented while a strong ability to meet others easily and demonstrate social poise in small or large group situations. Moderate-to-heavy risk-taker but with the confidence in the ability to motivate others through to the desired outcome. Able to persuade people on the team when necessary, not in a manipulative way, but in a way that gets the job done and keeps people engaged and onboard. Shows a positive sense of humor and can sometimes relieve a tense moment with a subtle comment or verbal quip. Very good at promoting ideas and generating enthusiasm in others. Remarkable ability to sell an idea when passionate about the product, service, or idea.

SNAPSHOT:I founded and ran one of the country’s largest Apple authorized service providers with 7 brick-and-mortar retail locations in 3 states and global support contractors in Europe, Asia, and South America. Built and led cross-functional team of 40 direct reports while servicing consumer, academic institutions, small business, and enterprise clients across the globe. Sold business in 2013 and offered 2-year consulting role as Director of Technology to assist with transition SELECTED HIGHLIGHTS:🔹 Grew revenue to $2.5M annually, including 205% growth during economic downturn from 2008 to 2010. 🔹 Ranked #7 on Cincinnati Business Courier’s Fast 55 of area’s fastest-growing privately-held companies. 🔹 Earned difficult-to-obtain Apple Business Partner status 🔹 Numerous appearances on TV news as industry expert. 🔹 Served on advisory boards for several academic institutions, including Brown Mackie College and Miami University.🔹 Shifted from traditional hiring practices to focus on non-technical backgrounds with exceptional personalities and desire to learn; realized minuscule 5% turnover rate while earning numerous awards for exceptional performance 🔹 Cultivated robust relationships with key global accounts, including Procter & Gamble, Toyota, Kroger, and Humana, establishing new service lines and global locations to meet client needs🔹 Built local 24/5 customer support help desk from ground up to meet growing business needs earning nearly 100% positive feedback and successfully completion rate for open tickets EARLY CAREER:Manager of Apple Support and Lead Technician, Tri-State Computers, 1997 – 1998, 2001Technician, Entex Information Services, 1999 – 2001