Donia Elsayed Email & Phone Number

New Cairo City, Cairo Governorate, Eg

New Cairo, Cairo, Egypt

Achieve sales targets covering all required banking products and campaigns as per bank business objectives. Explain products and services to customers in order to achieve sales. Deliver high quality customer service and exceed satisfaction goals by reducing customer complaints. Resolve issues and complaints from customers; escalate issue when outside authority. Process requests from existing and new customers and provide them with excellent service from day one. Create, update and maintain relevant customer records ensuring that data is recorded appropriately. Ensure all activities comply with corporate governance, regulatory and legal frameworks.

Down Town, Cairo, Egypt

Access credit history and financial statements of clients to identify credit risk. Evaluate records ofclients and provide recommendations for payment plans. Consolidate credit files and identify variances and discrepancies. Generated new loan accounts by networking with external contacts and financialadvisors, achieved 245% of lenders’ goal in new loan accounts within 3 years.Interact with customers over the phone to understand their banking needs.Provide excellent customer service to achieve customer loyalty.Resolve problems over the telephone on the spot.Convert sales opportunities in order to meet financial targets.Clarify and explain procedures and products over the telephone.Capture and report customer feedback towards continual product development.

Cairo, Egypt

Prepares and executes a sales plan for the assigned account relationships, high knowledge of competition products. Achieving sales target activities of (outbound sales, sales visits, cross sell ratio to walk-in customers) as defined in the commercial action plan. Proactive in assessing financial needs of customers. Keep updated and learns in-depth the new products offered by competition. Capture and report customer feedback towards continual product development. Initiate efficiently and professionally new customers to increase revenues with Ensuring that the delivery of all the required documents in a timely manner to maintain accurate records in alignment with work policies and procedures. Complies with all relevant CBE reglue.

Good, Accounting

Commerce, Accounting