Led a team of customer service representatives, providing guidance, support, and performance feedback.Developed and delivered comprehensive training programs to enhance team skills and knowledge.Monitored and analyzed team performance metrics to identify areas for improvement and implement corrective actions.Resolved escalated customer issues, ensuring timely and satisfactory resolutions.Collaborated with management to develop and refine customer service policies and procedures.

Retained customers by implementing retention strategies and personalized solutionsResolved customer queries promptly and effectivelyTroubleshot technical issues to ensure customer satisfactionProvided technical support over the phone with a focus on problem-solvingAssisted customers in understanding and maximizing the value of the company's products and services

Respond to Customer Inquiries: Handled customer inquiries, answered questions, and resolved problems in a timely manner in the SWVL accountProvide Product Information: Educate customers on product features, benefits, and usage.Resolve Issues: Address and resolve customer complaints, concerns, and issues effectively and efficiently.Adhere to Policies: Ensure compliance with company policies, procedures, and quality standards.