Donicca Mccalmon Email & Phone Number

Atlanta, GA

• Health information analyst responsible for diagnosing and resloving complex software issues
• Utilize multiple tools via telephone with clients to diagnose issues and provide solution
• Manage all aspects of clinical implementation
• Timely resolution, tracking and response to client inquires that result in cases via CRM
• Hardware and software troubleshooting for EMR system
• Implementing clinical interface to meet facility meaningful use

• Outpatient operations with overall schedule coordination for patients and providers, serving as primary point of contact for all scheduling needs.
• Collect and validate patient demographic and insurance information
• Manage registration and scheduling for eight different departments
• Respond to patient concerns and inquiries
• Facilitate and maintain positive working relationships between patients, physicians and staff
• Operate in compliance with hospital policies and procedures and government regulations

• Responsible for analysis and verification of loan documents and ensured all performance standard are meet.
• Review incoming documents, and conduct full analysis. Compare information and content to bank’s requirements and guidelines. Discover discrepancies that require correction or other actions.
• Use independent analysis and judgment to determine if standards and requirements are met.
• Contact and interact with dealerships to clarify and resolve issues. Prepare packages for return to dealer for correction.
• Communicate relevant issues to loan officer. Escalate issues to supervisor for further action, when necessary.
• Maintain database and other documentation for bank’s records. Make data available for retrieval as necessary.

• Managed customer experience and accurately conducted banking transactions. As Senior Teller trained and supervised Junior Tellers.
• Processed deposits, withdrawals, money orders, checks and credit card advances. Verified identity of customers, status of account and availability of funds. Performed data entry.
• Interacted with customers in professional manner. Answered inquiries and provided other assistance as needed.
• Audited accounts to ensure they met Morgan security standards.
• Utilized multiple banking and information systems, software programs and other IT resources.