Drew Nielson Email & Phone Number

Edinburgh, Scotland, United Kingdom

A versatile hospitality professional with a proven track record in delivering exceptional customer-facing service through barbacking and bartending, complemented by behind-the-scenes operational expertise. Experienced in cross-department collaboration, staff training, and maintaining seamless workflows in a fast-paced, luxury environment. Emphasis on strong communication, teamwork, and proactive problem-solving skills, with a dedicated focus on ensuring a distinctive and high-quality guest experiences.

Illinois, United States

Supported bartending team at Trivoli Tavern in ensuring smooth and efficient operation of the fast-paced bar area. Prepared by stocking supplies and assisting with the maintenance and organization of the space including the washing of glassware and other dishware. Strong focus on communication and customer service skills.

Chicago, Illinois, United States

Researched, assessed, and piloted a new management system for the physical design materials room (fabrics, stone tile, hardwood flooring samples, etc.). Led activities with a wide array of interior design firms within the Chicago Merchandise Mart to inquire into, acquire, and return material samples.

Wilmette, Illinois, United States

Assisting business owners with the installation home theater tech (projectors, screens, outdoor televisions, and speakers)

Winnetka, Illinois, United States

Led the introductory coxswain clinic aimed at developing basic land and water skills and preparing novice/aspiring coxswains for success in New Trier’s national champion-level high school program.Development of a comprehensive coaching plan covering the basics of the coxswain role (roles & responsibilities, boat and ergometer terminology, commands to direct rowers on and off the water, hands-on instruction of boat handling and operation, mock practices with real time feedback on and assessment of participant performance).

Winnetka, Illinois, United States

Customer sales assistant, helping customers with inquiries, check out, managing inventory, and opening/closing the shop