Donique Stewart Email & Phone Number

Kitchener, ON, CA

Ontario, Canada

• Fleet Optimization: Committed to improving fleet operations and ensuring customer satisfaction through effective communication, strategic planning, and problem-solving skills
• Customer Success: Extensive experience in managing customer relationships and ensuring their success through timely and effective resolution of issues, proactive communication, and tailored solutions.
• Fleet Operations Management: Proficient in overseeing all aspects of fleet operations. Streamlines operations… Show more
• Fleet Operations Management: Proficient in overseeing all aspects of fleet operations. Streamlines operations to increase efficiency and reduce costs while maintaining high service standards. Show less

• Support the seamless coast-to-coast renewals and all other licensing requirements for vehicle registrations. Consistently delivers high quality customer service in a courteous and professional manner while handling all.
• Follow internal processes to ensure the achievement of Service Level Agreements (SLA).
• Answer all emailed, faxed, and called-in requests from clients and CSR’s on the queues.
• Work cooperatively with internal and external parties to register vehicles, meet jurisdictional requirements, and address other licensing concerns.
• Monthly license renewals for clients on the renewal program involves, initiating renewals, maintaining internal databases, payment and billing of associated costs, etc.
• Utilize FleetTrak and ATLAS to manage all day to day licensing requests. Examples include, but are not limited to, Replacing lost license plates/registrations/stickers, registration corrections, set up provincial.

Meadowvale, Mississauga

• Greet, assist, and respond to staff and client inquiries by phone, email, and in-person
• Provide administrative supportfor accurate and timely management of client records
• Source and circulate employment opportunities for existing clients
• Assist with preparation of workshops, information sessions, and hiring events
• Produce outreach packages and marketing reports to promote community awareness of employment service

Mississauga, Ontario

• Perform data analysis on internal billing transactions
• Develop reports to prove the completeness and accuracy of transactions and recommend required corrections
• Document the new reconciliation process including detailed guides for staff training

Georgetown, Guyana

Volunteering with Cuso International for six months as a value chain advisor supporting sectors in Guyana hinterland regions; alleviating poverty and securing livelihoods through research and development

• Collected, analyzed and facilitated the year –end taxable benefit calculation for over 25 clients including Health Canada, Transport Canada and Canada Revenue Agency.
  
• Administrated and Managed the Taxable Benefit Inbox which improved the efficiency of faster responses to emails during the busy TB season.
  
• Responsible for monitoring and addressing outstanding FleetTrak cases in the Taxable Benefit queue leading to resolution of all cases before escalation… Show more
• Responsible for monitoring and addressing outstanding FleetTrak cases in the Taxable Benefit queue leading to resolution of all cases before escalation date.
  
• Developed and completed the 2011 and 2012 Taxable Benefit Master Timeline, which is a significant tool for measuring the department’s success.
  
• Completed data analysis for the Strategic Services Department on three major projects for Canada Revenue Agency, Department of Defense and President of Treasury Board (Alternative Fuels Act) Show less

Master Of International Business

Accepted into Tsinghua University exchange , Beijing China

Imba

Courses Doing Business in China Elementary Chinese Language Entrepreneurial Management Advertising Management Knowledge Management.

Education record

Introduction to Project Management (A+)

Bachelor Of Business Administration, Management Specialist

Activities and Societies: Mentor and Facilitator, First year Sociology ,Academic Skills Centre, University of Toronto Mississauga (2007.