Doni Stenzel Email & Phone Number

Oshkosh, Wisconsin, United States

Answering non-emergency telephone calls, providing customer service assistance and assisting officers with requests for information. Entering data for officers to respond to calls for service, selling parking permits, assisting with forms for records requests and parking ticket appeals and answering general questions. Helping to manage administrative duties for the TIME System and records management system.

Oshkosh, Wisconsin, United States

Preparing or assisting in preparing tax returns for individuals, interviewing clients to obtain information on taxable income, deductions and allowances, using applicable adjustments, deductions and credits to keep client’s taxes to a minimum, reviewing financial records to determine forms needed to prepare tax returns, computing taxes owed or overpaid, following tax form instructions and tax tables, checking data input and verify numbers on forms to detect errors in math, data entry and procedures. Receiving payments for tax preparation. Maintaining customer confidentiality.

Oshkosh, Wisconsin Area

Monitor all platform discussions and respond in a timely manner using Salesforce Social Studio. Work with Consumer Affairs and eCommerce teams to resolve certain customer issues. Alert appropriate leaders as issues arise and work with internal team to resolve. Helped prepare weekly reporting listening insights posted on social media platforms. Assist with problem solving and customer resolution. Assist in product returns for quality inspection. Process customer reimbursements and appeasements. Escalating consumer complaints, injuries and heightened situations to the appropriate departments, including Carter's Legal Department. Assist in new hire mentoring. Met or exceed personal, department and company goals.

Appleton, Wi Oshkosh, Wi

Preparing or assisting in preparing tax returns for individuals, interviewing clients to obtain information on taxable income, deductions and allowances, using applicable adjustments, deductions and credits to keep client’s taxes to a minimum, reviewing financial records to determine forms needed to prepare tax returns, computing taxes owed or overpaid, following tax form instructions and tax tables, checking data input and verify numbers on forms to detect errors in math, data entry and procedures. Receiving payments for tax preparation. Maintaining customer confidentiality.

Oshkosh, Wisconsin Area

Communicating via telephone with customers providing them with product and pricing information using available resources, taking orders from company catalogs, taking credit card payments, maintaining customer confidentiality. Also providing them with order information, shipping details, processing product returns/exchanges and refunds for orders. Met weekly, monthly, semi-annually and yearly goals individually and helped achieve team goals for the same time frame. Assisting in the training and mentoring of new employees. Participated in company sponsored healthy living challenges. Assisted in training and mentoring newly hired team members within the department.

Oshkosh, Wisconsin Area

Monitor and authorize entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of premises. Circulate among visitors, patrons, or employees to preserve order and protect the EAA grounds.

Appleton, Wi

Communicating via telephone and email with customers, identifying problems with billing, collecting on past due accounts, making billing adjustments, updating customer payment terms, applying credits, following up on issues and referring unresolved issues to the designated departments. Maintained customer confidentiality.

Appleton, Wi

Confer with customers via telephone to provide information about products or services pertaining to cable TV, high speed internet and telephone services, troubleshooting services and providing repair appointments if unable to assist. Entering orders, canceling services or accounts, recording details of call, working to resolve customer’s problems, determining charges for services, collecting deposits and payments, resolving customer complaints. Maintained customer confidentiality.

Oshkosh Wi

Listen to customer requests, referring to alphabetical or geographical directions to answer questions and provide information. Suggesting alternate spellings, locations and/or listings to customers lacking details or complete information. Offer special assistance to people unable to dial or in emergency situations. Maintained customer confidentiality

Criminal Justice-Law Enforcement A.A.S, Criminal Justice/Law Enforcement, Overall Gpa 3.446

Activities and Societies: • Child Protection Investigator Certificate Completed May 2014 • Dean’s List • Beginner Spanish

Diploma